Technical Support Specialist

1 month ago


Warrington, Warrington, United Kingdom Betfred Group Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Betfred Group. As a Technical Support Specialist, you will be responsible for delivering a comprehensive Service Support and Service Delivery engineering function to our Retail Estate.

The successful candidate will be required to support, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed Betting Offices.

Key Responsibilities:

  • Installation, maintenance, and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment, and associated peripherals.
  • Report to engineering management and liaise with Retail Service Desk and Retail Support daily.
  • Arrive on duty when required, ensuring all issued and required equipment is available, liaising with workshop and logistics.
  • Maintain, support, and deliver any betting technical hardware or equipment in a timely manner to minimize downtime.
  • Ensure the required standards of technical support are maintained during business hours and during key events throughout the sporting calendar.
  • Be responsible for the daily checks of company vehicle, maintaining cleanliness both inside and out.
  • Adhere to all company policies and procedures.
  • Appropriate level of computer literacy.
  • Demonstrable problem-solving, network, and technical skills.
  • Appropriate level of Audio/Visual Installation and RF distribution.
  • Able to self-motivate, work alone, and as part of a team when required.

What We Offer:

  • Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers.
  • Life's Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day.

Feel Valued:

  • Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule.
  • Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources.
  • Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills.
  • Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach.
  • Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns, and more.
  • Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App.


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