Technical Service Specialist
3 weeks ago
Technical Service Specialist
Position Overview
As a Technical Service Specialist at LyondellBasell, you will play a crucial role in supporting the rapid commercialization of innovation and product improvement projects in the APS segments. Your technical expertise will be essential in providing advice to customers on the effective use and processing of our products, as well as contributing to continuous value creation and identification of opportunities for innovation and grade range optimization.
Key Responsibilities
- Provide high-quality technical support to assigned commercial accounts under your own responsibility.
- Resolve technical customer complaints in a timely manner.
- Advise and support customers in selecting and processing APS materials for new projects and materials, in cooperation with NBD and as follow-up of product application complaints.
- Conduct regular visits at plants, tech departments, and quality managers of customers to develop strong relationships and identify business opportunities.
- Work closely with Sales, NBD, and PAD to ensure effective introduction of new products through trial/testing support and promotion of product benefits.
- Act as project owner for agreed customer-specific projects and ensure that customers' requirements are appropriately reflected in manufacturing specifications.
- Identify customers' future product and application technology needs and communicate these needs within the APS organization.
Requirements
- 2-3 years of experience in sales, technical service, project leadership, injection molding process specialization, or a comparable position with customer contact.
- Experience in processing and application technologies in the Transportation sector, E&E, Appliances, Building & Construction, Agriculture, Packaging, and knowledge of conversion of plastics, especially injection molding.
- Experience in complaint and conflict management, knowledge of Quality Management Procedures, and Product Risk Management.
- University or college degree in Science or Engineering with a plastic focus, or comparable education together with practical experience in plastic processing.
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