Technical Support Specialist

4 weeks ago


Warrington, Warrington, United Kingdom Sharp Gaming Full time

At Sharp Gaming, we're committed to dominating the betting and gaming industry on a global scale. To achieve this, we need talented individuals to support our mission. As a Field Service Engineer, you'll play a crucial role in delivering a comprehensive Service Support and Service Delivery engineering function to our UK Retail Estate.

Key Responsibilities:
  • Support, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed Betting Offices.
  • Installation, maintenance, and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment, and associated peripherals.
  • Report to engineering management and liaise with Retail Service Desk and Retail Support daily.
  • Ensure the required standards of technical support are maintained during business hours and during key events throughout the sporting calendar.
Requirements:
  • Appropriate level of computer literacy.
  • Demonstrable problem-solving, network, and technical skills.
  • Appropriate level of Audio/Visual Installation and RF distribution.
  • Able to self-motivate, work alone, and as part of a team when required.
Benefits:
  • Earn Extra Rewards: Unlock bonuses and incentives to enhance your income.
  • Secure Your Future: Build a nest egg with monthly pension contribution, helping you prepare for the future.
  • Family Support: Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.
  • Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it.
  • Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences.
  • Celebrate Longevity: Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers.
  • Life's Milestones: Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day.
  • Always Accessible Healthcare: Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule.
  • Prioritise Mental Wellbeing: Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources.
  • Financial Wellbeing: Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills.
  • Personalised Financial Guidance: Access one-on-one support from an independent Financial Coach.
  • Comprehensive Assistance: Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns, and more.
  • Holistic Wellbeing Tools: Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App.


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