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Head of Workplace Services Manager

1 month ago

London, Greater London, United Kingdom ICBC Standard Bank Full time

Job Summary

This role is part of the Workplace Services department at ICBC Standard Bank, responsible for managing various aspects of the Bank's office space and facilities. The successful candidate will lead and manage the Workplace Services function, ensuring the smooth operation of the department and its services.

Key Responsibilities

The Head of Workplace Services will be responsible for:

  • Developing and maintaining relationships with landlords and their agents to ensure the Bank's tenancy runs smoothly.
  • Advising on real estate matters affecting the Bank and seeking external advice when necessary.
  • Monitoring adherence to leases and obligations specified in them.
  • Engaging with and seeking advice from the internal legal team as required.
  • Ensuring effective and fit-for-purpose supplier engagements for the Bank's requirements.
  • Partnering with Procurement to run effective contract negotiations with suppliers and selecting new suppliers.
  • Monitoring supplier services closely for performance, delivery, and risk.
  • Being proactive about supplier risk management requirements and understanding the risks presented to Workplace Services and the Bank by each supplier.
  • Training direct reports to engage appropriately with suppliers and manage performance and risks.
  • Ensuring appropriate contingency plans in the event of supplier disruption or failure.
  • Partnering effectively with Procurement and Supplier Risk Management teams to manage supplier performance and risks.
  • Escalating significant supplier risks to line manager and senior management on a timely basis.

Requirements

The ideal candidate will have:

  • A degree qualification or equivalent.
  • Extensive experience working within Real Estate, Building Services, and Facilities Management.
  • Previous experience in a leadership role.
  • Previous experience of supporting a professional office environment, preferably within a regulated industry.
  • Experience as an people manager, including management across different disciplines.
  • Previous experience of interacting with and providing reports to senior management and Boards.
  • Previous experience of managing large teams with complex and diverse remits.
  • Previous experience of supplier contract negotiation.

Desired Attributes

The successful candidate will possess:

  • A high level of integrity.
  • The ability to navigate complexity and ambiguity.
  • Strong logical and critical thinking skills.
  • Proficiency at multi-tasking and able to handle and balance diverse responsibilities.
  • The ability to work well under pressure, maintaining attention to detail.
  • The ability to build productive relationships with colleagues and suppliers.