Head of Workplace Operations

3 days ago

London, Greater London, United Kingdom European Bank for Reconstruction and Development Full time

Job Title: Head of Workplace Operations

The European Bank for Reconstruction and Development is seeking a highly experienced and skilled Head of Workplace Operations to join its team. This role is pivotal in shaping the Bank's strategy and policies relating to the efficiency of its current and future premises.

Key Responsibilities:

  • Oversee the management and operations of EBRD London Headquarters, ensuring a market-leading and safe experience for colleagues and customers.
  • Act as a single point of contact for all issues and escalations, maintaining performance standards and addressing underperformance.
  • Drive and deliver integrated solutions with technology and external partner teams, supporting the development of the EBRD Future of Work strategy.
  • Lead and manage relationships with third-party suppliers, providing clarity on roles and responsibilities.
  • Leverage third-party supplier relationships to drive cost-effective operations.
  • Hold overall accountabilities for all issues and escalations related to EBRD London Headquarters.
  • Lead change management engagement with the Board of Directors.
  • Manage spending within the approved budget and provide robust financial information in support of planning and budgeting.
  • Drive strategic use of tools, data and technology to develop solutions and consistent high-level reporting.
  • Assess the buildings' operational risks and controls, legal and regulatory requirements.
  • Promote and develop innovative approaches leading to constant review and improvement of services.
  • Manage annual capital and operational budgets.
  • Oversee the internal customer experience and implement strategies to enhance success.
  • Ensure compliance with health & safety, fire standards, and insurance requirements.
  • Collaborate with third parties to improve service, risk, and cost.
  • Proactively manage internal stakeholders, offering solutions to meet their needs.
  • Drive the strategic development and management of key departmental systems and databases.
  • Manage the engagement and effective overall management of staff.
  • Champion the Bank's Behavioural Competencies and Corporate Behaviours.

Requirements:

  • Excellent experience in Building / Facility Management and Hospitality.
  • Ability to create customer-focused solutions.
  • Strong interpersonal and communication skills.
  • Demonstrated ability to network and manage stakeholders.
  • Knowledge in workplace strategy, change management, and design.
  • Leadership in driving change and delivering collective outcomes.
  • Experience in problem-solving, planning, and delivery.
  • Excellent organisational and project management skills.
  • Experience in leading and supporting change efforts.
  • Experience in financial management, including devising budgets.
  • Ability to analyse and resolve complex strategic and technical problems.
  • Proven ability to negotiate and manage complex agreements.
  • Significant experience in customer service.

About the EBRD:

The EBRD is an international organisation that invests in the private sector of countries in Eastern Europe and Central Asia. Our mission is to promote the transition to a market economy and foster entrepreneurship and sustainable economic growth.

We offer a stimulating and inclusive work environment, with opportunities for professional development and growth. We are committed to diversity and inclusion and welcome applications from qualified candidates who share our values.

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