Head of Workplace Services Manager

4 weeks ago

London, Greater London, United Kingdom ICBC Standard Bank Full time

Job Summary

This role is part of the Workplace Services department at ICBC Standard Bank, responsible for managing the Bank's office leases, space, and facilities. The successful candidate will lead and manage the Workplace Services function, ensuring the smooth operation of the department and adherence to regulatory standards.

Key Responsibilities

Real Estate

  • Develop and maintain relationships with landlords and their agents to ensure the Bank's tenancy runs smoothly.
  • Advise on real estate matters affecting the Bank, seeking external advice when necessary.
  • Monitor adherence to leases and obligations specified in them.
  • Engage with and seek advice from the internal legal team as required.

Vendor/Supplier Management

  • Ensure all supplier engagements are effective and fit for purpose for the Bank's requirements.
  • Partner with Procurement to run effective contract negotiations with suppliers and select new suppliers.
  • Monitor supplier services closely for performance, delivery, and risk.
  • Be proactive about supplier risk management requirements and understand the risks presented to Workplace Services and the Bank by each supplier.
  • Train direct reports to engage appropriately with suppliers and manage performance and risks.
  • Ensure appropriate contingency plans in the event of supplier disruption or failure.
  • Partner effectively with Procurement and Supplier Risk Management teams to manage supplier performance and risks.
  • Escalate significant supplier risks to line manager and senior management on a timely basis.

People Management

  • Ensure close, comprehensive, and continuous management of each service delivered by Workplace Services.
  • Adjust management style to direct reports as appropriate to grade and field of technical expertise.
  • Hold one-to-one meetings as well as department-wide meetings.
  • Ensure that Workplace Services staff have some contact and exposure to OCOO senior management (e.g., through department-wide meetings).

Governance and Reporting

  • Ensure the appropriate governance standards are employed for Workplace Services and deliver transparent and balanced reporting to senior management forums and committees.
  • Ensure the appropriate governance documentation (e.g., frameworks, policies, and records) are in place for the department.

Risk Management

  • Meet regulatory standards and collaborate effectively with Legal, Compliance, Risk, and Internal Audit departments.
  • Lead Workplace Services to contribute effectively to Operational Risk, Compliance, Legal, and Internal Audit standards and processes, including risk and control self-assessment (RCSA) exercises and audit and monitoring reports.

Projects

  • Coordinate resources to run projects relating to Workplace Services and/or physical office space occupied by the Bank.
  • Lead and manage complex projects involving multiple internal and external stakeholders.

Budget Management

  • Understand the cost implications of each of the above.
  • Balance cost effectiveness with risk management and delivery standards.

Preferred Qualifications and Experience

  • Degree qualified or equivalent.
  • Extensive experience working within Real Estate, Building Services, and Facilities Management.
  • Previous experience in a leadership role.
  • Previous experience of supporting a professional office environment, preferably within a regulated industry.
  • Experienced people manager (including management across different disciplines).
  • Previous experience of interacting with and providing reports to senior management and Boards.
  • Previous experience of managing large teams with complex and diverse remits.
  • Previous experience of supplier contract negotiation.

Knowledge and Skills

  • Strong knowledge of Real Estate, Building Services, and Facilities Management best practices and industry trends.
  • Strong communication skills.
  • Conversant with Microsoft Office (Outlook, PowerPoint, Excel, Word).

Desired Personal Attributes

  • High level of integrity.
  • Ability to navigate complexity and ambiguity.
  • Strong on logical and critical thinking.
  • Proficient at multi-tasking and able to handle and balance diverse responsibilities.
  • Works well under pressure, maintaining attention to detail.
  • Accomplished at building productive relationships with colleagues and suppliers.

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