Head of Workplace Services

4 weeks ago

London, Greater London, United Kingdom Computacenter Full time

Job Overview

We are seeking a highly skilled Head of Workplace Services to join our Service Architecture group within Customer Service Design at Computacenter. As a key member of our leadership team, you will be responsible for driving the growth of our Managed Services business and ensuring that our Workplace Services are designed by a highly skilled and effective team.

Key Responsibilities

  • Work closely with internal customers to design new and profitable services, addressing customer business needs by designing solutions and services from across the service portfolio.
  • Ensure training delivered is continuously reviewed and improved, and new training areas are developed to a high standard in collaboration with the Workplace Portfolio and Service Architecture Leadership.
  • Ensure all Deal engagements for Workplace are resourced effectively.
  • Drive team accountability for design quality, including commercial, design, artefacts, and bid response content.
  • Input into Service Architecture ways of working and interfaces into other processes.
  • Drive adoption of group ways of working, including quality framework and measures.
  • Effective escalation management for any design-related issues/risks that will impact the deal negatively.
  • Mentor team members, including aspects of leadership, methodology, approach, stakeholder management, and people skills.
  • Conduct design reviews, pre-submission reviews, continual improvement reviews, and adoption reviews.
  • Embrace and support Computacenter's mission and winning together values.
  • Establish and maintain key stakeholder network.
  • Ensure and monitor the quality of service and the satisfaction of internal and external customers (Customer Satisfaction).
  • Constantly strive to improve the quality of service provided to internal stakeholders and customer designs.
  • Manage customer, supplier, and third-party relationships to ensure benchmarks set by the company in terms of service quality, competitiveness, and KPIs.
  • Develop, agree, and implement strategic initiatives to ensure the efficiency of the area of responsibility in the medium and long term while optimizing service cost.

Requirements

  • Minimum 7–10-year experience within a leading IT Services provider.
  • Minimum 3-5 years of experience working in a pre-sales design function and successful personnel management.
  • Experience of designing or delivering services in the Workplace tower.
  • Excellent awareness of the marketplace, industry, and stakeholders.
  • Identifies decision makers and leverages relationships to improve service and deal outcomes.
  • Excellent time management as well as independent, solution-oriented work.
  • Continuous Improvement and growth mindset.
  • Problem-solving, decision-making ability, and goal-oriented work style.
  • High levels of cost awareness and customer orientation.
  • Willingness to travel.
  • Cultural awareness.
  • Excellent coaching and mentoring skills.
  • Flexible and adaptable to change.
  • Experience in building relationships with key stakeholders and senior management.
  • Influencing and negotiation skills.
  • Great decision-making skills.
  • Proven ability to motivate and build strong teams.
  • Strong communication skills, both written and verbal English.
  • Experience in resolution of complex issues.
  • Proven ability to multi-task, stay organized, and work efficiently.
  • Good business management skills; distinctive overall entrepreneurial thinking and acting.
  • Effective cost centre management.
  • Strategic thinking; high level of problem-solving skills.
  • Very good communication skills and professional manner in language and appearance.
  • Negotiation skills: strong ability to successfully manage escalations.
  • Team-oriented thinking and working; high competence in moderating and motivating teams.
  • High ability to work under pressure and self-motivation, high sustainability, and implementation strength.

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