Service Management and Operations Leader

About the RoleWe are seeking an exceptional Contact Centre Operations Manager to join our team in Edinburgh. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering best-in-class customer experience across our contact centre channels.Key Responsibilities:Lead a high-performing contact centre team,...

Key Responsibilities">Strategic Leadership: Drive the evolution of Dacoll's managed services by integrating new technology, optimizing service processes, and ensuring adherence to ISO9001 and ISO27001 standards.Operational Excellence: Oversee the day-to-day operations of Dacoll's service desks, ensuring seamless service delivery that meets SLAs.Team...

Operations Service ManagerWe are seeking an experienced Operations Service Manager to lead our airport operations team in Edinburgh, UK.This is a challenging role that requires a strong leader with excellent operational management skills. As an Operations Service Manager, you will be responsible for providing leadership and guidance to front-line teams,...

About the RoleWe are seeking a skilled Customer Experience Manager to join our team in Edinburgh on a full-time, permanent basis. As a key member of our contact centre operation, you will be responsible for delivering exceptional customer experiences through the effective management of our contact centre teams.Key Responsibilities:Develop and implement...

Job SummaryWe are looking for a Head of Managed Services Operations to join our team at Kleboe Jardine Ltd. As a key member of our leadership team, you will be responsible for driving the evolution of our managed services by integrating new technology, optimizing service processes, and ensuring adherence to ISO9001 and ISO27001 standards for quality and...

Pub Leadership OpportunityWe are seeking an experienced and dynamic leader to join our team as a Hospitality Business Leader at The Abbey, located in the heart of Edinburgh's Royal Mile. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and maintaining exceptional operational...

**Cleaning Operative Job Opportunity:**Join Sodexo, a global leader in services that improve Quality of Life, as a Cleaning Operative in Edinburgh. This exciting role offers a unique combination of cleaning expertise and administrative responsibilities.**Key Responsibilities:**Train and guide cleaning staff on best practices, equipment usage, and safety...

Job Title: Soft FM Services LeaderWe are seeking an experienced Soft FM Services Leader to join our team in Edinburgh. This is a fantastic opportunity to shape the future of FM operations for a leading client.About the RoleAs Soft FM Services Leader, you will be responsible for delivering high-quality soft FM services, including cleaning, maintenance, and...

About the JobThis is a fantastic opportunity for an Operational Risk Leader to join our team in Royal London Mutual Insurance Society.The successful candidate will support the Head of Risk and the UK Business Risk Director by providing independent assessments and opinions on risk management culture within the UK business, with a focus on Bulk Purchase...

About the RoleWe are seeking an Experienced Operations Leader to join our team in Edinburgh, Scotland.The ideal candidate will have a strong background in tourism operations and management, with experience in guiding or operations roles. As a key member of our team, you will be responsible for developing and implementing strategies to improve our tour...

NHS National Services Scotland is a leading provider of healthcare services in Scotland. We are seeking a highly skilled and motivated individual to join our team as an Assistant Director.The successful candidate will be responsible for managing the day-to-day operations of Maternity and Neonatal Services, ensuring high-quality care and efficient service...

About the Role:As a Depot Management Expert at Biffa Careers, you will be responsible for efficiently and effectively managing the day-to-day operations of the Depot. This role requires delivering first-class customer service while maintaining operational, safety, and service performance.This is an exciting opportunity to lead a team and manage resources to...

Ingka External invites applications for the position of In-Store Operations Leader, responsible for leading all Facility Management aspects in our store.We offer a competitive salary ranging from £50,000 to £60,000 per annum, depending on experience.Job OverviewThe In-Store Operations Leader will oversee the implementation of Ingka Facility Management...

**Job Overview**We are seeking an accomplished IT Manager and Leader to join Head Resourcing Ltd in Edinburgh. The successful candidate will lead our IT function into its future state, interpreting the current IT strategy, and ensuring smooth delivery of the IT transformation programme.Responsibilities:Leading the IT functionInterpreting the current IT...

Job Summary:We are seeking a skilled Catering Leader to oversee the smooth operation of our food service operations in Chartwells. This is a full-time position that requires strong leadership and management skills.About Us:As part of Compass, we pride ourselves on delivering exceptional culinary experiences in over 6,000 venues across the UK. Our team...

About The RoleWe are seeking a highly skilled and experienced leader to join our team as a Customer Experience Transformation Manager. This is an exciting opportunity to drive transformation in our Contact Centre, leveraging new technologies to revolutionise how we support our customers and colleagues.Key ResponsibilitiesDevelop and implement strategies to...

Job OverviewWe are seeking an experienced Team Leader to join our Childrens Services team at 21HSC LIMITED in Edinburgh.Salary: We offer a competitive salary of £32,000 - £35,000 per annum, depending on experience. The role is based in Edinburgh and requires a driver due to city-wide coverage.Role Summary: As a Team Leader, you will be responsible for...

Role Summary:We are seeking an experienced Shift Supervisor to join our team at Starbucks. In this role, you will be responsible for leading store operations, managing staff, and driving sales growth.Key Responsibilities:Lead store operations, including inventory management and customer service deliverySupervise store staff and provide coaching on sales...

About the OpportunityWe are seeking a highly motivated and experienced Business Development and Operations Leader to join our team at Anderselite LTD in Edinburgh. As a leading provider of real estate services, we require a talented individual with excellent leadership skills to lead our facilities management operations.The successful candidate will have a...

About UsWe are a company dedicated to changing lives through compassionate care and support. We are looking for a passionate and experienced leader to join our team as a Residential Childcare Service Manager.Job DescriptionThis is a unique opportunity to lead a committed team to deliver high-quality, nurturing residential care for children. As the Registered...