Operations Manager Leader

2 days ago


Edinburgh, Edinburgh, United Kingdom Biffa Careers Full time

About the Role:

As a Depot Management Expert at Biffa Careers, you will be responsible for efficiently and effectively managing the day-to-day operations of the Depot. This role requires delivering first-class customer service while maintaining operational, safety, and service performance.

This is an exciting opportunity to lead a team and manage resources to optimise routes and services according to customer needs during seasonal challenges like Bank holidays and Christmas.

Responsibilities:

  • Provide leadership and monitor the performance of the team, ensuring delivery against pre-defined business KPIs.
  • Operationally manage day-to-day shift operations, including driver supervision and vehicle availability through close working relationships with fleet management.
  • Manage, motivate, train, and develop the team as required.
  • Deal effectively with underperformance, implementing disciplinary procedures as needed.
  • Absence management, including conducting return to work interviews.
  • Plan mobilisation of new work and tactical re-routes, optimising resources and routes according to customer needs.
  • Ensure daily routing and service issues are resolved, ultimately responsible for the customer service experience.

What You Will Get:

  • A competitive estimated salary of $95,000 per year.


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