Leader in IT Service Management

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Kleboe Jardine Ltd Full time
Key Responsibilities
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  • Strategic Leadership: Drive the evolution of Dacoll's managed services by integrating new technology, optimizing service processes, and ensuring adherence to ISO9001 and ISO27001 standards.
  • Operational Excellence: Oversee the day-to-day operations of Dacoll's service desks, ensuring seamless service delivery that meets SLAs.
  • Team Development and Leadership: Lead, mentor, and develop a team of service and operations managers, fostering a client-centered, agile, and responsive culture.
  • Innovation and Value Maximization: Spearhead initiatives that provide cost-effective, tailored solutions for clients.

This role requires a people leader who combines technical acumen, client-centered service innovation, and operational discipline to drive forward Dacoll's reputation as a leading managed ICT services provider.



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