Dining Services Associate

1 day ago


West Row, Suffolk, United Kingdom Ashdown Park Full time
About the Role">

We are seeking a highly skilled and enthusiastic Dining Services Associate to join our team at Ashdown Park Hotel & Country Club. As a key member of our food and beverage operations, you will play a crucial role in ensuring that our guests enjoy an exceptional experience.

Responsibilities
  1. To provide exceptional customer service and ensure that all guests receive the highest level of hospitality while promoting the hotel and its image.
  2. To have a thorough knowledge of the hotel's facilities and services, including our award-winning 4 red star Hotel, fine dining Anderida Restaurant, lounges, conference and banqueting rooms, and Country Club and Spa.
  3. To assist with setting up restaurants, meeting rooms, and functions, as well as participating in special events such as weddings, receptions, and corporate events.
  4. To take food and beverage orders, relay them accurately, and present and serve food and beverages to the highest standards, ensuring guest satisfaction at all times.
  5. To maintain a clean and safe environment, adhering to all food hygiene and safety protocols.
Requirements
  • A professional and friendly personality with excellent interpersonal skills, capable of working well with colleagues and guests.
  • A smart appearance with attention to personal presentation and work wear.
  • Prior experience in the food and beverage industry is preferred but not essential; full training will be provided for the right candidate.
  • An ability to work in a fast-paced dynamic environment, remaining calm and composed under pressure.
  • Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
  • The reliability and flexibility to work varied hours, including evenings and weekends on a rota basis.
About Us

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set amidst beautiful grounds on the edge of the Ashdown Forest. With a commitment to delivering exceptional customer experiences, we offer a range of amenities, including a fully equipped Country Club and Spa.

As an accredited Investor in People, we prioritize staff development and have a strong focus on career progression. Many of our team members started in junior roles and have progressed to senior positions within the company.

Benefits
  1. A competitive salary of £20,000 - £22,000 per annum, depending on experience.
  2. A generous share of the monthly Service Charge, which is dependent upon overall sales performance.
  3. Career development opportunities with accredited training providers.
  4. An enhanced holiday programme and reward scheme for long-service employees.
  5. An Employee Assistance Programme - Hospitality Action.
  6. Meals provided by our talented kitchen team.
  7. Free parking.
  8. A 'Refer a Friend' bounty incentive.
  9. Recognition awards for exceptional customer service.
  10. Reduced-price stays in all Elite Hotels properties after successful completion of probation.
  11. Discounts available for spa treatments and food and beverage purchases after successful completion of probation.


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