Administrative Support Specialist

3 weeks ago


Doddington, Cambridgeshire, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

About the Role

We are seeking an experienced and motivated Administrative Support Specialist to join our dynamic administration team within the Older Peoples Mental Health team.

The successful candidate will provide efficient and effective administrative support to the mental health clinical team, including liaison with partner agencies, patients, carers, external referrers, Trust staff, and team members.

Main Responsibilities

  • Provide administrative support to the clinical team, including word processing, filing, and data entry.
  • Manage all calls in a controlled and professional manner.
  • Deal with difficult callers in a calm and professional manner.
  • Maintain electronic records and ensure that they are up to date at all times.
  • Register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
  • Provide operational support for clinical letters and correspondence using necessary computerised systems.
  • Provide administrative support to clinical staff, including consultant psychiatrists.

Requirements

  • Good command of written English.
  • RSA stage II/NVQ Level 2 in Administration or equivalent.
  • Experience of working in a busy and demanding office/customer-facing environment.
  • Experience of planning and organising own workload and of staff within own span of control.

About Us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.

We are committed to providing a supportive and inclusive work environment that values diversity and promotes equality of opportunity.



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