Administrative Support Officer
3 weeks ago
About the Role
We are seeking an experienced and motivated Administrative Support Officer to join our dynamic administration team at Cambridgeshire and Peterborough NHS Foundation Trust. The successful candidate will provide efficient and effective administrative support to our mental health clinical team, ensuring the provision of a professional and competent service to patients, families, and colleagues.
Key Responsibilities
- Provide administrative support to the mental health clinical team, including liaison with partner agencies, patients, carers, and external referrers.
- Manage all calls in a controlled and professional manner, dealing with difficult callers in a calm and professional manner.
- Maintain filing in electronic records, ensuring that it is kept up to date at all times, in accordance with Trust procedures.
- Register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
- Provide operational support for clinical letters/correspondence using necessary computerised systems.
- Provide administrative support to clinical staff, including consultant psychiatrists.
Requirements
- Experience of working in a busy and demanding office/customer-facing environment.
- Experience of planning and organising own workload and of staff within own span of control.
- Excellent customer care skills, good IT skills (MS Office), and ability to work under occasional pressure/stress.
- Ability to work on own initiative, recognising people's right to privacy and dignity, treating every person with respect.
About Us
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
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