Administrator

2 months ago

Doddington, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

Job summary

We are currently looking to recruit an enthusiastic and motivated full-time administrator to be part of a dynamic administration team. This particular role is within the Older Peoples Mental Health team and will be supporting the nurses and Psychiatrists.

The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer careto patients, families and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities foradmin staff.

May involve driving to other base sites when necessary, therefore a valid UK driving licence and access to a vehicle is essential.

Main duties of the job

The post holder will be responsible for providing efficient, effective and timely administrative support for the mental health clinical team. Such support will include liaison with partner agencies, patients, carers, external referrers, Trust staff and team and Admin colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.

If you are looking for a new challenge, enjoy variety in yourwork and wish to be part of a team striving to make a difference for our community by supporting older people with mental health disability needs then we want to hear from you.

About us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting andempowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.

To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

For further information on CPFT, please visit our website at

Job description

Job responsibilities

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.

Please refer to the attached job description and person specification for full details of responsibilities

Word processing of all forms of correspondence, reports and summaries that are required by the team. Manage all calls in a controlled and professional manner. Deal with difficult callers in a calm and professional manner. Maintain filing in electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner. To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations. To provide operational support for clinical letters / correspondence using necessary computerised systems. To provide administrative support to clinical staff including consultant psychiatrists.

*DVLA have a number ofreciprocalarrangements with overseas countries, for further information please visit the DVLA website

Person Specification

Education/Qualifications

Essential

Educated to GCE/GCSE standard. Good command of written English RSA stage II/NVQ Level 2 in Administration or equivalent

Experience

Essential

Experience of working in a busy and demanding office/customer facing environment Experience of planning and organising own workload and of staff within own span of control.

Desirable

Previous experience of working in an NHS Office Previous experience of working in a call handling environment

Skills and Abilities

Essential

Excellent customer care skills Good IT skills (MS Office) Ability to work under occasional pressure/stress Ability to work on own initiative

Desirable

Knowledge of Data Protection Act

Knowledge and Understanding

Essential

Understanding of confidentiality and the importance of maintaining confidentiality for patients

Other

Essential

Recognise people's right to privacy and dignity, treating every person with respect Willingness to embrace integrated model and new ways of working

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