Customer Service Specialist

3 weeks ago


Surrey, United Kingdom Bridge Recruitment UK Ltd Full time
Job Title: Customer Service Specialist

The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work in a fast-paced environment. They must be able to handle challenging calls and remain calm under pressure.

Key Responsibilities:
- Provide exceptional customer service and deliver outstanding results
- Facilitate appointments and manage engineer diaries
- Plan and coordinate engineer work schedules
- Approve timesheets and monitor escalation reports

About the Role:
This is an exciting opportunity to join a leading company in the gas industry as a Customer Service Specialist. The successful candidate will have the chance to develop their skills and experience in a dynamic and supportive team environment.

Requirements:
- Previous experience in a customer-facing role or call centre environment
- Excellent communication and interpersonal skills
- Ability to work in a high-pressure environment and remain calm under pressure
- Gas/Home maintenance experience preferred but not essential

Salary and Benefits:
The salary for this position is estimated to be around £24,000 per annum, with opportunities for progression and career development. Additional benefits include a competitive salary package, comprehensive training, and a supportive working environment.

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