Customer Service Coordinator

3 weeks ago


Surrey, United Kingdom Bridge Recruitment UK Ltd Full time
Job Title:

Customer Service Operative

Company Overview

Bridge Recruitment UK Ltd is an established recruitment agency helping clients recruit for various roles in different industries.

Salary & Benefits

The successful candidate will receive a salary of £24,024 per year. The salary increases after probation period. Additionally, the job offers alternate shift work with 1 Saturday per month.

About the Role

We are seeking an experienced Customer Service Operative to join our client's ever-expanding team based in Cheam. The role involves providing exceptional customer service and working closely with engineers and clients.

Responsibilities:
  • Achieve high standards of customer service and deliver results
  • Answer calls from customers, engineers, and clients, facilitating appointments in line with contract conditions
  • Plan engineer work schedules
  • Manage engineer diaries and book service appointments
  • Approve engineers' timesheets
Requirements:
  • Ability to work in a fast-paced environment with challenging calls
  • Excellent communication skills at all levels
  • Previous experience in customer service or call centre roles preferred
  • Gas/Home maintenance experience preferred but not essential


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