Account Coordinator

7 months ago


Surrey, United Kingdom I Love My Job Ltd Full time

**Up to £30,000**:

- **28 days holidays**:

- **Surrey**

A family-run business located on a beautiful farm in Surrey that specialises in producing high-end fragrance products, with a focus on progression and a supportive team environment and offer a fulfilling career opportunity for individuals who are driven, organised, and committed to delivering excellence is looking for a talented Account Coordinator to join their team. You will work closely with the Key Account Manager to ensure the smooth operation of key accounts, manage customer inquiries, and support various administrative tasks.

Role Overview: The Account Coordinator will be responsible for delivering exceptional customer service, working within tight timelines, and maintaining effective communication with their global customers. Strong organisational skills, excellent written communication abilities, and proficiency in Excel are essential for this role.

As a proactive and reactive team member, you will handle new challenges and manage your workload efficiently. Additionally, you will be involved in day-to-day operations, including updating project spreadsheets, addressing issues, answering calls, managing logistics, raising sales orders, ensuring compliance, conducting market research, and providing general administrative support.

**Responsibilities**:

- Responding to key account customer inquiries in a timely manner
- Tracking weekly sales and preparing forecasting reports
- Updating project sheets to ensure projects are on schedule and escalating issues as needed
- Handling telephone calls, resolving queries efficiently, and providing excellent customer service
- Creating logístical specifications for products based on customer requirements
- Raising sales orders and ensuring accuracy and compliance
- Briefing internal teams on customer communications and following up on action items
- Tracking stock shipments, communicating changes or delays to relevant parties
- Liaising with depots for nationwide logistics, adhering to tight deadlines
- Conducting market research to stay informed about industry trends and market demands
- Coordinating perfect sample shipments to customers and relaying customer feedback to relevant teams
- Booking internal meetings and managing administrative tasks as needed

**Requirements**:

- Outstanding customer service skills with experience handling large retailer accounts
- Excellent organisational skills and ability to work effectively within tight timelines
- Good understanding of Excel, including stock management, sales forecasting, and basic formulas
- Ability to prioritise and manage a busy workload
- Proactive and reactive approach to handling new challenges
- Familiarity with day-to-day operations of big retailers, including project management and issue resolution
- Basic knowledge of contracts and terms to ensure accuracy
- Experience in tracking shipments and managing logistics is a plus
- Proficiency in market research to identify trends and market demands is desirable
- Adaptable and willing to assist with ad hoc administrative tasks
- Ability to work well within a supportive team environment


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