Customer Service Expert

3 weeks ago


Surrey, United Kingdom Randstad Enterprise Full time
Job Title: Customer Service Expert

Surrey, UK

We are a leading provider of RPO & MSP Recruitment Services and we are currently recruiting for Customer Service Experts to join a prestigious financial services organisation. Our company prides itself on delivering exceptional customer experiences and fostering a supportive and dynamic workplace.

About the Role:

  • We are seeking highly skilled professionals who can provide world-class service to our clients via phone, email or chat with professionalism and accuracy.
  • The successful candidates will have excellent communication and problem-solving skills, with the ability to educate customers on financial products and services.
  • Troubleshooting account issues and providing timely resolutions is also an essential part of this role.
  • Collaboration with internal teams to enhance the customer experience is vital.
  • Maintaining detailed and accurate records of customer interactions is crucial.

Estimated Salary Range: £22,000 - £28,000 per annum

Requirements:

  • A passion for delivering exceptional customer service.
  • Strong communication and problem-solving skills.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Willingness to learn and adapt to new technologies and processes.
  • Prior experience in customer service or the financial industry is a plus but not required.

What We Offer:

  • Comprehensive training to set you up for success.
  • A supportive and inclusive workplace culture.
  • Opportunities for professional development and growth.
  • Competitive salary and benefits package.


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