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Customer Service Assistant
3 weeks ago
Customer Service Operative
Location: Cheam
**Salary**: GBP22,700 per year
Hours: Monday - Friday and every 4th Saturday (rota) 8am - 5.30pm (occasional voluntary overtime is available to 8pm)
Job type: Permanent, full-time
Responsibilities of the Customer Service Operative:
- Achieve exceptional standards of customer service and always deliver The Perfect Repair
- Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
- Plan engineers work
- Carry out engineer diary management
- Book service appointments
- Approve engineers timesheets
- Monitor and action escalation reports
- Support the gas department with administration tasks
Requirements of the Customer Service Operative:
- Must be able to work in a busy and high-pressured environment
- Must be able to handle challenging calls and remain calm under pressure
- Excellent communication skills at all levels (both written and verbal)
- Previous experience in a customer service/call centre role preferred
- Gas/Home maintenance experience preferred, but not essential
- Exceptional customer service skills
- Understanding delivery of best value and continuous improvement
- Good organisational skills
- Demonstrate initiative and a good work ethic
- Openness to learning
Benefits of becoming the Customer Service Operative:
- Established in 1966 we now employ over 400 members of staff, yet remain a family run business, with strong family values
- Enviable reputation for high staff retention rates
- Role specific training and development
- Equal opportunities employer, with a culture to promote from within
- Mental Health awareness and resources
- We promote cycle schemes to encourage healthier lifestyles
- Yearly annual leave increase after 5 years of service
- Open door policy
- Living Wage employer
- Members of the 5% club
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