Customer Service Assistant

5 months ago

Surrey, United Kingdom We Are With You Full time

**All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.**

We are looking for Customer Service Assistants to work closely with our partners to deliver excellent customer service and administrative support to those involved with the NHS Surrey Talking Therapies Service. **Please be advised this is a home-based role.**

As a Customer Services Assistant, you will work as part of the administrative team supporting with organising diaries, arranging client bookings, and ensuring our clients have access to relevant information about treatment. The post holder will be responsible for maintaining accurate information when updating the record-keeping systems. You will ensure good working relationships are established and maintained with primary care, voluntary and statutory agencies, clients, and WithYou teams and management.

We are flexible with offering full-time or part-time employment providing the core service hours are covered: Monday - Friday (8am - 8pm), Saturday (rota basis 9:30am - 12:30pm).

**Diversity Statement**

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

We want you to love coming to work, feeling fulfilled and valued, that’s why we focus on the things that are important to you. You will be part of a supportive team of highly experienced practitioners and leaders, who are passionate about making a difference to people's lives.

**REQUIRED SKILLS**:
**What we’re looking for**

We are looking for someone who has experience in providing efficient and reliable customer service, ideally in a voluntary organisation. You will be highly organised, with excellent communication and IT skills and able to manage your time effectively. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach to our clients and staff.

A full job description and person specification is available on request.

**ABOUT THE COMPANY**:
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

**We Are With You.**

**BENEFITS**:
We want you to love coming to work, feeling fulfilled and valued, that’s why we focus on the things that are important to you. You will be part of a supportive team of highly experienced practitioners and leaders, who are passionate about making a difference to people's lives.

**What we offe**
- Competitive salary
- 28 days annual leave, plus bank holidays
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

**ADDITIONAL INFORMATION**: You will also be in receipt of the Surrey fringe allowance.

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