Customer Assistant- Bakery

7 months ago

Surrey, United Kingdom Marks & Spencer Full time

Work Pattern:
Week 1
Sunday, Tuesday, Thursday Friday 12-4pm

Week 2

Sunday, Tuesday, Thursday 12-4pm, Saturday 5.30-9.30am

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Surrey, SURREY, ENGLAND;
Ashtead SF

  • Cake Baker-Bakery

    5 days ago

    Godalming, Surrey, United Kingdom Nourish Recruitment Ltd Full time €50,000 - €55,000

    Field to Fork Concept £Our client are a proud champion offarm-to-fork cooking and local produce. With a new venture opening in June 2025 the client is opening a Custom Made Bakery in a stunning location The custom made Bakery will be a year round operation, looking to supply bread to other local businesses and farmers markets. The unit w...

  • Cake Baker-Bakery

    4 days ago

    Godalming, Surrey, United Kingdom Nourish Recruitment Ltd Full time €50,000 - €55,000

    Field to Fork Concept £Our client are a proud champion offarm-to-fork cooking and local produce. With a new venture opening in June 2025 the client is opening a Custom Made Bakery in a stunning location The custom made Bakery will be a year round operation, looking to supply bread to other local businesses and farmers markets. The unit w...

  • Bakery Customer Assistant

    7 months ago

    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Sunday 8am to 4.45pm Friday and Saturday 1.30pm to 5.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve...

  • Customer Assistant

    2 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant - In Store Bakery - Ashtead **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all...

  • Bakery Assistant

    7 months ago

    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Sunday 8-12, Tuesday, Thursday, Friday, 5.30-9.30 Week 2 Sunday 8-12. Tuesday, Thursday, Saturday 5.30-9.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant- Bakery- Part Time

    7 months ago

    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Friday and Saturday 13.30-17.30 Sunday 8-16.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    2 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant-Foods Week 1 Sun, wed 10.30am to 6.30pm Thursday and Friday 2.30-10.30pm Week 2 Wednesday, Thursday, Friday 2.30pm to 10.30pm Saturday 9.30am to 5.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset...

  • Customer Assistant

    2 months ago

    Surrey, United Kingdom SLS Recruitment Full time

    Sales Representatives– No Experience RequiredLooking for a Sales or Customer Service Assistant job roles but don't have enough experience?Do you currently work in retail or hospitality and are fed up of a lack of progression and limited earning?If you are bored of having a job and want a career, then this is the opportunity for you!Our Croydon based client...

  • Customer Assistant-operations

    2 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    **Customer Assistant-Operations -Astead** Monday, Tuesday, Thursday to Saturday 5am to 1pm 3£ additional for unsocial hours **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Head Baker

    5 days ago

    Godalming, Surrey, United Kingdom Nourish Recruitment Ltd Full time €50,000 - €55,000

    Head Baker Godalming 4 Days on 3 Days Off Field to Fork Concept £50-55k+ The Client Our client are a proud champion offarm-to-fork cooking and local produce. With a new venture opening in June 2025 the client is opening a Custom Made Bakery in a stunning location The Role The custom made Bakery will be a year round operation, looking to supply bread...

  • Head Baker

    4 days ago

    Godalming, Surrey, United Kingdom Nourish Recruitment Ltd Full time €50,000 - €55,000

    Head Baker Godalming 4 Days on 3 Days Off Field to Fork Concept £50-55k+ The Client Our client are a proud champion offarm-to-fork cooking and local produce. With a new venture opening in June 2025 the client is opening a Custom Made Bakery in a stunning location The Role The custom made Bakery will be a year round operation, looking to supply bread...

  • Customer Assistant

    2 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Wednesday, Thursday and Friday 1830-2230** **Week 2** **Wednesday, Thursday and Saturday 1830-2230** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks...

  • Customer Assistant

    2 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Sunday 2.30-6.30, Wednesday and Friday 5.30-9.30AM** **Week 2** **Sunday 2.30-6.30, Thursday and Friday 5.30-9.30AM** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    3 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    **Working Hours** **Weel 1** **Thursday, Friday 18.30- 22.30** **Week 2** **Friday 18.30-22.30PM** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Assistant

    3 weeks ago

    Surrey, United Kingdom Marks & Spencer Full time

    Week 1 Monday to Friday 5.30-13.30 Week 2 Monday, Tuesday, Thursday, Friday and Saturday 5.30-13.30 plus £3 unsociable hour premium 2200 - 0600am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    1 week ago

    Surrey, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Week 1** **Monday, Thursday, Friday and Saturday 5.30-9.30** **Week 2** **Tuesday Wednesday, Friday 5.30-9.30** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    1 week ago

    Surrey, United Kingdom Marks & Spencer Full time

    Week 1 Monday, Tuesday, Wednesday, Thursday and Saturday 21.00-05.00 Week 2 Sunday, Tuesday to Friday 21.00-05.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    7 months ago

    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1 Sunday 10.30am to 6.30pm Tuesday and Friday 2.30pm to 10.30pm Week 2 Wednesday Friday and Saturday 2.30pm to 10.30pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    7 months ago

    Surrey, United Kingdom Marks & Spencer Full time

    Work Pattern: Week 1: Sun 08:00-16:00 Mon 14:30-22:30 Tues 14:30-22:30 Week 2: Mon 14:30-22:30 Tues 14:30-22:30 Sat 05:30-13:30" **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks...

  • Customer Service Assistant

    2 weeks ago

    Surrey, United Kingdom Bridge Recruitment UK Ltd Full time

    Customer Service Operative Location: Cheam **Salary**: GBP22,700 per year Hours: Monday - Friday and every 4th Saturday (rota) 8am - 5.30pm (occasional voluntary overtime is available to 8pm) Job type: Permanent, full-time Responsibilities of the Customer Service Operative: - Achieve exceptional standards of customer service and always deliver The Perfect...