Customer Service Apprenticeship

5 days ago

Surrey, United Kingdom Siemens Healthineers Full time
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Apprentice and you will have the opportunity to gain valuable experience in one of the world's leading healthcare companies, combining paid on-the-job learning with a formal Level 3 qualification with a Top 100 Apprenticeship Employer. This role will ensure you work across functions to focus on giving you the skills for a future role in our Customer Care Centre based in Camberley, Surrey.

Our Customer Care team of 55 highly motivated multi skilled employees are the central hub that keeps our business ticking. It is the main point of contact for all of our UK NHS customers and forms a vital part of our service operation. During the apprenticeship you will rotate around several functions ensuring you gain knowledge and understanding of the customer journey. You will gain exposure to general administration tasks, logistics, call handling, IT and more whilst supporting the business in an administrative function. You will have the opportunity to interact with all levels of employees, both internal and field based.

Your role:

  • You will support customers (internal and external) via phone and email, resolving queries and booking in both preventative and unplanned maintenance
  • You will work with internal stakeholders to manage holiday and training requests and logging sickness
  • You will learn how to log and manage service tickets in an IT system
  • You will work with the admin team to complete actions for new hires and ordering equipment, and to support ongoing/future projects
  • You will also support the logistics department


During this 18 month apprenticeship you will also complete learning modules and projects, and work towards achieving a Level 3 Customer Service apprenticeship qualification, building a portfolio of work to support your final end point assessment whilst guided by our dedicated apprenticeships team.

You will also complete various Siemens Healthineers courses such as Siemens accredited communication training to support your development within the business.

About you:

  • You should have an interest in working in a customer-facing role and interacting with people on a daily basis
  • You should have excellent communication and interpersonal skills
  • You should have a proactive, team-oriented attitude with a willingness to learn and take initiative
  • You will have (or be working towards) 5 GCSEs, including Maths and English, at Grade C (Grade 4) or above.


You must also have eligibility to work in the UK for the duration of the 18 month apprenticeship and meet the Department for Education and Skills funding rules , including residency criteria.

We are a proudly ranked in the Top 100 Employers at Rate My Apprenticeship , based on anonymous reviews submitted by our own Apprentices.

To find out more about our Company, our Culture, and our commitment to Sustainability and Diversity, Equity & Inclusion , please visit our website .

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site here .

As an equal opportunity employer, we are welcome applications from individuals with disabilities. In Great Britain & Ireland we are Committed to becoming a Disability Confident Employer.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

Early Careers recruitment process:

  • During our Selection and Assessment process for Early Careers, we like to give our candidates the best chance to showcase their potential by using a variety of assessment types.
  • To support the shortlisting process for our Early Careers roles, and to enable candidates to showcase their potential beyond what is on their CV, we will often make use of online assessments or/and on-demand video assessments.
  • Further assessment will take the form of an interview or assessment centre. Assessment centres typically include some combination of activities such as group problem-solving tasks, individual interviews, presentations and in-tray exercises. Interviews are typically competency based.
  • In most cases we try to hold these final stage interviews or assessments in person where possible, to enable candidates to meet our team and get to understand a little bit more about what we do and what it might be like to work for us.


To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

  • Customer Service Ambassador

    4 weeks ago

    Surrey, United Kingdom Young's Full time

    About The Role:We are seeking a highly motivated and enthusiastic individual to join our Bar team at The Half Moon, a traditional country pub in Surrey. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a memorable experience.What We Offer:Access to our Career Pathway,...

  • Team Member

    4 weeks ago

    Surrey, United Kingdom Tattenham Corner Full time

    About UsTattenham Corner is a vibrant pub located in the heart of the Surrey Hills area, offering a warm and welcoming atmosphere to all our guests. We are passionate about delivering exceptional customer service and creating a fun and inclusive team environment.Our Bar StaffWe are seeking a skilled and enthusiastic Bar Staff member to join our team. As a...

  • Team Member

    4 weeks ago

    Surrey, United Kingdom Half Moon, Windlesham Full time

    About The Half MoonThe Half Moon is a traditional country pub in Surrey, offering a great selection of ales, lagers, ciders, and wine, as well as delicious home-cooked food.Our Team Member BenefitsAccess to our Career Pathway, Apprenticeships, and training and development coursesFree mealsWeekly pay28 days holiday per year20% discount in all Young's pubs and...

  • Assistant Manager

    3 weeks ago

    Surrey, United Kingdom Young's Pubs Full time

    Delivering Exceptional Customer ServiceWe are passionate about delivering outstanding customer service at The Tattenham Corner, and we are looking for a motivated Assistant Manager to lead our team. As a key member of our hospitality team, you will be responsible for ensuring that our customers have an exceptional experience in our stylish, food-focused...

  • Deputy Manager

    4 weeks ago

    Surrey, United Kingdom Young's Pubs Full time

    Deputy ManagerAt Young's Pubs, we're passionate about delivering exceptional customer experiences. As a Deputy Manager, you'll play a key role in leading our team to achieve this goal.Our pub is located in the heart of the Surrey Hills, offering stunning views of the Epsom Downs racecourse. We're just an 8-minute walk from Tattenham Corner station, making us...

  • Customer Service Engineer

    4 weeks ago

    Surrey Heath, Surrey, United Kingdom Siemens Healthineers Full time

    Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs...

  • Customer Service Representative

    4 weeks ago

    Surrey, United Kingdom Apetito Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods, part of the apetito group. As a Customer Service Advisor, you will play a critical role in providing exceptional service to our customers, predominantly elderly individuals who rely on our office teams to take their orders over the...

  • Customer Service Liaison

    2 weeks ago

    Surrey, United Kingdom Vertical Advantage Full time

    Job Title: Customer Service LiaisonJob Summary: We are seeking a Customer Service Liaison to join our team at Vertical Advantage. The ideal candidate will have excellent communication skills and experience in customer service and supply chain management.Key Responsibilities:Order Management: Manage day-to-day orders within our ERP system and liaise directly...

  • Customer Service Representative

    4 weeks ago

    Surrey, United Kingdom Halfords Full time

    We're looking for a skilled Customer Service Representative to join our team at Halfords. As a Customer Service Representative, you'll be working with customers to provide exceptional service and support. You'll be responsible for delivering market-leading standards of service, working on customers' vehicles in our car park and on bikes in-store.To be...

  • Customer Service Administrator

    1 month ago

    Surrey, United Kingdom Team One UK recruitment Full time

    Customer Service Administrator 12 to 13 per hourRedhill SurreyPermanent fulltimeAre you a multitasking customer service professional with good admin skills looking for a varied and busy role Our client is a big player within the property management sector who needs some effective assistance for one of their Redhill sites.You should have great people...

  • Customer Service Administrator

    1 month ago

    Surrey, United Kingdom Team One UK recruitment Full time

    Customer ServiceAdministrator 12 to 13 perhourRedhillSurreyPermanentfulltimeAreyou a multitasking customer service professional with good adminskills looking for a varied and busy role Our client is a bigplayer within the property management sector who needs someeffective assistance for one of their Redhillsites.Youshould have great people skills and be able...

  • Customer Service Ambassador

    3 weeks ago

    Surrey, United Kingdom South East Full time

    About the RoleWe are seeking a Customer Service Assistant to deliver exceptional customer experiences across our South East venues. This includes booking customers in at reception, being a point of contact for customer queries, and hosting individuals and parties.The ideal candidate will be confident, energetic, and possess a positive attitude. They will be...

  • Customer Service Representative

    4 weeks ago

    surrey, United Kingdom Vertical Advantage Full time

    My client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience! As the Customer Service Coordinator you will be responsible for the end-to-end supply chain process ensuring...

  • Customer Service Representative

    3 weeks ago

    Surrey, United Kingdom Vertical Advantage Full time

    Job Description My client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience! As the Customer Service Coordinator you will be responsible for the end-to-end supply chain...

  • Customer Service Representative

    1 month ago

    surrey, United Kingdom Vertical Advantage Full time

    My client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience!As the Customer Service Coordinator you will be responsible for the end-to-end supply chain process ensuring...

  • Customer Service Representative

    4 weeks ago

    Surrey, United Kingdom Vertical Advantage Full time

    Job DescriptionMy client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience!As the Customer Service Coordinator you will be responsible for the end-to-end supply chain...

  • Customer Service Director

    1 month ago

    Surrey, United Kingdom Gartner Full time

    Lead a Team of Customer Service ProfessionalsAs a Customer Service Manager at Gartner, you will be responsible for leading a team of customer service professionals who support conferences by managing the GBS premium clients vertical. Your team will ensure swift execution and strategic thinking to aid client retention and business growth while delivering...

  • Customer Service Coordinator

    4 weeks ago

    Surrey, United Kingdom Vertical Advantage Full time

    Job DescriptionAt Vertical Advantage, we are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our supply chain team, you will be responsible for ensuring the smooth delivery of products to our customers.Your key responsibilities will include:Managing day-to-day order management within our ERP...

  • Customer Service Director

    3 weeks ago

    Surrey, United Kingdom Gartner Full time

    Lead and Inspire a TeamAs a Customer Service Director at Gartner, you will lead a team of experts who support conferences by providing exceptional customer service and tailored solutions to our premium clients. You will ensure swift execution and strategic thinking to aid client retention and business growth while delivering world-class service aligned with...

  • Customer Service Ambassador

    1 week ago

    Surrey, United Kingdom Marks & Spencer Full time

    Customer Assistant Role in WeybridgeWe are seeking a highly skilled and dedicated individual to join our team as a Customer Assistant in Weybridge. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience.Key Responsibilities:Deliver outstanding customer service,...