Service Desk Manager
19 hours ago
We are CoSourced Ltd, a dynamic organization seeking an experienced Service Desk Manager - Customer Support Expert to lead our dedicated team of service desk operatives. The successful candidate will be responsible for ensuring the smooth operation of our helpdesk, delivering exceptional customer service, and optimizing our processes.
The role involves:
- Developing and implementing strategies to enhance customer satisfaction.
- Leading a team of service desk operatives, providing coaching and guidance to ensure they meet and exceed targets.
- Collaborating with cross-functional teams to identify areas for process improvement.
- Analyzing performance metrics to drive continuous improvement.
- Implementing innovative solutions to optimize operations and enhance efficiency.
The ideal candidate will have:
- Proven experience in a helpdesk management role.
- Strong leadership and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in Microsoft Office 365.
- A passion for technology and customer service.
This is an exciting opportunity for a motivated individual to make a real impact at CoSourced Ltd. Key benefits include:
- Competitive Salary: £38,000-£40,000 per annum.
- Bonus Scheme: Eligible for a performance-based bonus.
- Company Pension: We offer a comprehensive pension scheme.
- On-site Parking: Available for all employees.
Work Schedule: Monday to Friday. Required Skills and Qualifications:
- Microsoft Office: 1 year of experience required.
- Management: 1 year of experience required.
- Customer Service: 1 year of experience required.
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