Customer Service Operations Manager
1 day ago
We are CoSourced Ltd, a forward-thinking organization seeking an experienced Customer Service Operations Manager to lead our dedicated team of service desk operatives. The successful candidate will be responsible for ensuring the smooth operation of our helpdesk, delivering exceptional customer service, and optimizing our processes.
The role involves:
- Leading the Team: Overseeing a team of talented individuals, providing guidance, training, and support to ensure they excel in their roles.
- Elevating Customer Experience: Prioritizing customer satisfaction by efficiently resolving issues, meeting SLAs, and fostering strong relationships.
- Optimizing Operations: Streamlining workflows, implementing best practices, and leveraging technology to enhance efficiency and productivity.
- Driving Continuous Improvement: Analyzing performance metrics, identifying opportunities for growth, and implementing innovative solutions.
- Fostering Collaboration: Working closely with cross-functional teams to ensure seamless communication and alignment.
The ideal candidate will have:
- Proven experience in a helpdesk management role.
- Strong leadership and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in Microsoft Office 365.
- A passion for technology and customer service.
This is an exciting opportunity for a motivated individual to make a real impact at CoSourced Ltd. Key benefits include:
- Competitive Salary: £38,000-£40,000 per annum.
- Bonus Scheme: Eligible for a performance-based bonus.
- Company Pension: We offer a comprehensive pension scheme.
- On-site Parking: Available for all employees.
Work Schedule: Monday to Friday. Required Skills and Qualifications:
- Microsoft Office: 1 year of experience required.
- Management: 1 year of experience required.
- Customer Service: 1 year of experience required.
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