Customer Service Operations Specialist

2 days ago


South Nutfield Surrey, United Kingdom YourRecruit Full time

Job Overview


We are seeking an experienced Customer Service Operations Specialist to join our team in Redhill. As a key player in our client's development, you will have the chance to shine in this exciting role.



About Our Client


Our client is an innovative health tech company on the brink of rapid expansion. They are looking for a talented individual to provide top-notch support to clients via phone and email, ensuring every enquiry is handled swiftly and accurately.



Your Role


Reporting to the Customer Service Manager, you will be responsible for providing exceptional customer service to clients through phone and email using a client management system. You will also assist with various ad-hoc office duties and handle sensitive data with the utmost confidentiality.



Responsibilities



  • Assist clients through phone and email using a client management system.
  • Respond to all email enquiries within 24 hours.
  • Manage the order processing system with precision.
  • Keep detailed and accurate records in the client management system.
  • Download and record patient results from laboratory partners in a timely manner.
  • Handle sensitive data with the utmost confidentiality.
  • Provide practitioners with essential patient results.
  • Support with various ad-hoc office duties.


Requirements


We are looking for someone who is:



  • Experienced in a similar customer service role.
  • A master communicator with excellent call handling skills.
  • Proficient with IT systems (think G Suite, HubSpot, or similar CRM software).
  • Detail-oriented, organized, and skilled in time management.
  • A rational thinker who thrives under pressure.
  • A team player who can also work independently with initiative.


What We Offer


In return for your hard work and dedication, we offer a competitive salary of £25,000 per annum, plus benefits including:



  • Generous holiday entitlement: 24 days holiday + bank holidays.
  • Workplace pension scheme.


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