Customer Service Specialist
3 months ago
Are you a customer service superstar looking for your next adventure? Do you thrive in a friendly, supportive environment? If so, we have the perfect opportunity for you
About Our Client:
Our client is an innovative health tech company on the brink of rapid expansion. They’re looking for a Customer Services Specialist to join their passionate team in Redhill. This is your chance to make a real impact in a niche industry
Salary: c£25,000
Start: ASAP
Location: Redhill (own transport required due to rural setting)
Hours: Monday to Friday, 9:00 AM – 5:00 PM
✨ What’s in It for You?
* Generous Benefits: 24 days holiday + bank holidays, workplace pension, private medical scheme, and discounted health & wellbeing tests.
* Career Growth: Be part of a team that values your contribution and encourages your professional development.
Your Role:
As a key player in our client's development, you’ll have the chance to shine Reporting to the Customer Service Manager, you’ll provide top-notch support to clients via phone and email, ensuring every enquiry is handled swiftly and accurately.
Responsibilities:
* Assist clients through phone and email using a client management system.
* Respond to all email enquiries within 24 hours.
* Manage the order processing system with precision.
* Keep detailed and accurate records in the client management system.
* Download and record patient results from laboratory partners in a timely manner.
* Handle sensitive data with the utmost confidentiality.
* Provide practitioners with essential patient results.
* Support with various ad-hoc office duties.
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