Service Delivery Manager
15 hours ago
We are seeking an experienced Helpdesk Manager to manage our service desk team and deliver high-quality customer service.
About the Role:- Service Desk Management: Oversee the service desk team, providing guidance, training, and support to ensure excellent customer service.
- Process Enhancement: Analyze current processes, identify areas for improvement, and implement changes to increase efficiency and effectiveness.
The successful candidate will have a strong background in helpdesk management and excellent customer service skills.
Key Responsibilities:- Manage a team of service desk operatives
- Deliver exceptional customer service
- Analyze performance metrics and identify opportunities for growth
- Implement innovative solutions to improve processes
The annual salary for this position is approximately £38,000.00.
Benefits:- Competitive Compensation: A benefits package including a bonus scheme and company pension.
Full-time, Monday to Friday
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