Debt Recovery Specialist
4 weeks ago
At MERJE, we are seeking a skilled Debt Recovery Specialist to join our team in the West Midlands. As a Debt Recovery Specialist, you will be responsible for visiting properties of customers in debt to help them reach the best solution to avoid further action taking place.
Key Responsibilities:
- Visiting properties of customers in debt to help them reach the best solution to avoid further action taking place.
- Speaking with customers or neighbours to understand their situation and provide support.
- Completing questionnaires and updating the system.
- Taking control of goods and removing them if necessary.
- Planning work schedules and visits to properties.
Requirements:
- Strong interpersonal skills - the ability to stay calm and influence people to find the best solutions.
- Trustworthy and honest - able to do the job to the highest standard, treating people with respect and dignity.
- Balanced and fair - able to make decisions with integrity, using different tactics to handle challenging or vulnerable customers.
- Determined and disciplined - willing to go the extra mile to get the job done and be rewarded for results.
- Resilient problem solver who can think on their feet.
Benefits:
- Company car
- Fuel card and business expenses
- Flexible working hours
- Smart
- Company pension plan
- 28 days paid annual leave
- Full training and Certification to become a Certified Enforcement Agent
This is an excellent opportunity to work for a market-leader in the debt recovery enforcement sector, with a strong commitment to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.
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