Customer Recovery Specialist

4 weeks ago


Coventry, Coventry, United Kingdom MERJE Full time

Job Summary:

The post of Enforcement Agent is available within our company, a leading player in the debt recovery enforcement sector. With over 40 years of experience, we have established a culture where employees have the opportunity to do meaningful work and receive recognition and rewards for their efforts.

The Role:

We are seeking a Trainee or Certificated Enforcement Agent to work based in the West Midlands and operate from home/field. The successful candidate will be responsible for visiting customers' properties, helping them reach the best solution to avoid further action. This role offers a unique opportunity to earn a competitive salary while working for a market-leader that provides full support and training to the highest standards.

Key Responsibilities:

  • Visit customers' properties to provide support and help them reach a solution.
  • Communicate with customers or neighbours to understand their situation and provide assistance.
  • Complete questionnaires and update the system.
  • Take control of goods and remove them if necessary.
  • Plan work schedules and visits to properties.

Required Skills and Experience:

  • Strong interpersonal skills to stay calm and influence people to find the best solutions.
  • Trustworthy and honest, able to do the job to the highest standard, treating people with respect and dignity.
  • Balanced and fair, able to make decisions with integrity, using different tactics to handle challenging or vulnerable customers.
  • Determined and disciplined, willing to go the extra mile to get the job done and be rewarded for results.
  • Resilient problem solver who can think on their feet.

Benefits:

  • Company car and fuel card.
  • Flexible working hours.
  • Smart.
  • Company pension plan.
  • 28 days paid annual leave.
  • Full training and Certification to become a Certified Enforcement Agent.

We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts. If you are looking for a challenging and rewarding role with a market-leader that offers excellent training and career development opportunities, please apply now.



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