Casework Support Specialist

1 day ago

London, Greater London, United Kingdom Elizabeth School of London Full time
Job Overview:

Elizabeth School of London is seeking a skilled Casework Administrator to provide efficient administrative support in managing individual student academic cases, including academic appeals and misconduct. The ideal candidate will possess strong organisational skills, proficiency in IT, and excellent written and verbal communication skills.

About the Role:

The successful candidate will be responsible for coordinating casework processes, maintaining accurate records, and ensuring timely communication with relevant stakeholders. Key responsibilities include administrative support, coordination, communication, data management, policy compliance, and other duties as required.

Key Responsibilities:
  • Assist in the administration of student academic cases, including appeals, academic misconduct, and complaints.
  • Ensure all case-related documentation is accurately recorded, organized, and securely stored.
  • Monitor case timelines and ensure deadlines are met.
  • Schedule meetings, hearings, and appointments related to casework processes.
  • Respond promptly to inquiries from students, staff, and academic partners regarding casework procedures.
  • Draft and issue correspondence, including outcome letters, notices, and updates.
  • Maintain and update case management systems, ensuring data integrity and compliance with data protection regulations.
  • Prepare reports and summaries of casework for internal review.

Person Specification:

The ideal candidate will possess the following qualifications and experience:

  • Proven experience in an administrative role, preferably in a higher education or similar environment.
  • Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
  • Proficiency in IT, and office software (e.g., Microsoft Office Suite).
  • Excellent written and verbal communication skills.
  • Attention to detail and accuracy in maintaining records and documentation.

Benefits:

Elizabeth School of London offers a range of benefits to its employees, including annual leave, workplace pension scheme, company sick policy, statutory sick pay, statutory maternity/paternity pays, career development opportunities, training and self-development opportunities, gym membership discounts, retail discount schemes, cinema discounts, grocery discounts, cycle to work, investing and savings opportunities, financial wellbeing – personal debt advise, and financial wellbeing education.

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