Strategic Operations Director for Global Expansion

1 week ago

London, Greater London, United Kingdom Duel Full time

Unlock Your Potential in a Scaling SaaS Company

Duel is on a mission to empower brands to grow through the advocacy of their people. We're seeking an experienced Strategic Operations Director to drive our global expansion, specifically in the US market.

About Us:

We're a fast-growing SaaS company with a talented team of psychologists, brand experts, and community builders. Our Duel Brand Advocacy Platform allows enterprise brands to scale their relationships with thousands of advocates, customers, creators, and brand ambassadors.

The Role:

  • Operations Management: Lead the operational cadence, ensuring key meetings and processes align with our growth plans. Oversee company-wide meetings, set OKRs, and financial reporting.
  • People & Culture Management: Lead our People department, overseeing talent acquisition, workforce planning, and employee engagement. Foster a culture of innovation and growth.
  • Market Expansion: Drive our US expansion, setting operating principles and culture for our 2025 growth strategy. Identify opportunities for growth and develop strategies to capitalize on them.
  • Financial Oversight: Provide strategic financial oversight, working closely with the Finance department and CEO to ensure alignment on business decisions, spend, and headcount planning.

What You'll Need:

  • Proven experience in a senior operations role within a scaling SaaS or tech company.
  • Experience leading operational processes, such as company cadence, OKRs, and company-wide meetings (board experience preferred).
  • Expertise in overseeing company culture, talent acquisition, workforce planning, and performance management.
  • Prior experience in leading market expansion projects, especially US-focused expansions.
  • Strong financial acumen, with experience in cash flow management, budgeting, and financial modeling.
  • Ability to work closely with Senior Leadership Teams, providing cross-functional support across operations, finance, and people management.
  • Excellent written and verbal communication skills, with the ability to engage at a senior level.

What We Offer:

  • A competitive salary: $120,000 - $150,000 per year, depending on experience.
  • Flexible working hours, with a focus on work-life balance.
  • 32 days of annual leave, including an end-of-year break.
  • Ongoing training and development opportunities.
  • Choose your own benefits package, including wellness and growth options.
  • Options scheme for all full-time employees.

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