Contact Centre Advisor

1 week ago


Wigton, Cumbria, United Kingdom MacArthur Recruitment Full time £22,695
Job Description

As a Contact Centre Advisor, you will be the first point of contact for our customers, responding to their queries and concerns in a professional and courteous manner.

You will work closely with our internal teams to resolve issues and provide accurate information, ensuring that our customers receive the best possible service.

This is an exciting opportunity to join a dynamic and supportive team, where you will have the chance to develop your skills and knowledge in a fast-paced environment.

Key Responsibilities
  • Respond to customer enquiries via telephone, email, and post
  • Resolve customer complaints and issues in a fair and professional manner
  • Work collaboratively with internal teams to ensure seamless customer service
  • Keep accurate records of customer interactions and follow up as required
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work under pressure in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Familiarity with IT systems and software applications
What We Offer
  • Salary: £22,695 per annum, depending on experience
  • Comprehensive training program to develop your skills and knowledge
  • Opportunity to work with a successful and well-established organisation
  • Pension, plus other benefits
  • 36.25 hours/week: Monday - Friday (with 2 x 15-minute paid breaks and 45 minutes unpaid lunch break)
  • 23 days holiday + Bank Holidays
  • Subsidised staff canteen


  • Wigton, Cumbria, United Kingdom MacArthur Recruitment Full time £22,695

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Adviser. This is a part-time position with flexible working hours from Monday to Friday.Responsibilities:Manage customer interactions via telephone, email, and post, ensuring excellent customer service and resolving any issues...


  • Wigton, Cumbria, United Kingdom MacArthur Recruitment Full time €22,695

    Customer Service Adviser, Aspatria, Cumbria Salary £22,695 Monday-Friday 09:00-17.MacArthur Recruitment is recruiting for a successful manufacturing company for this position of Customer Service Adviser. In this role you will be working with customers and some outside service providers (couriers, retailers, etc.) to enable a successful customer...


  • Wigton, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Home Dialysis Health Care Assistant Band 3 37.5 hours per week The main duties of this post revolve around care of dialysis dependent patients in their own home. As North Cumbria is a large, mostly rural area the post holder may need to drive quite long distances between patients. An ability to plan their work is therefore important. This post involves...


  • Wigton, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Virtual Ward, Health Care Assistant, Band 3, Full and Part time available We have a unique opportunity for you to join our virtual ward hub. You will be at the forefront of this exciting new initiative being expanded to incorporate patients with Frailty Syndrome and Heart failure to our existing Respiratory cohort of patients. We are looking for...


  • Wigton, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Virtual Ward, Health Care Assistant, Band 3, Full and Part time available We have a unique opportunity for you to join our virtual ward hub. You will be at the forefront of this exciting new initiative being expanded to incorporate patients with Frailty Syndrome and Heart failure to our existing Respiratory cohort of patients. We are looking for...


  • Wigton, United Kingdom North Lakes Children's Services Full time

    **Location**: Wigton **Contract Type**: Full-time, permanent **Specific Hours**: 42 hours per week - shift pattern **Salary**:Unqualified:A base salary of£26,100.12 per annum with the potential to earn up to £29,357.40 with sleep in shifts Qualified:A base salary of £27,037.92 per annum with the potential to earn up to £30,295.20 with sleep in...


  • Wigton, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    Virtual Ward, Health Care Assistant, Band 3, Full-Time available We have a unique opportunity for you to join our virtual ward hub. You will be at the forefront of this exciting new initiative being expanded to incorporate patients with Frailty Syndrome and Heart failure to our existing Respiratory cohort of patients. We are looking for experienced,...


  • Wigton, United Kingdom North Lakes Children's Services Full time

    **Part Time/Permanent**: 20 hours per week **Salary**: Up to £14,603.68 pro rata (£27,084.52 FTE) - £15,071.68 pro rata (£28,067.52 FTE) per annum - _**including sleep ins**_ **Location**: Wigton North Lakes Children’s Services is a well-established local provider of residential care and education for boys aged 6-18. We improve the resilience,...


  • Wigton, United Kingdom North Lakes Children's Services Full time

    **Full Time/Permanent**: 42 hours per week **Salary**: Up to £27,084.52 - £28,067.52 per annum _**(including sleep ins)**_ **Location**: Wigton North Lakes Children’s Services is a well-established local provider of residential care and education for boys aged 6-18. We improve the resilience, self-esteem and abilities of all the young people we work...


  • Wigton, United Kingdom North Lakes Children's Services Full time

    **Location**: Wigton **Contract Type**: Part-time, permanent **Specific Hours**: 20 hours per week - shift pattern **Unqualified Basic Salary**: £12,428.63 pro rata (£26,100.12 FTE) per annum with a potential to earn up to £15,685.91 with sleep in shifts **Qualified Basic Salary**: £12,875.20 pro rata (£27,037.92 FTE) per annum with a potential to...


  • Wigton, United Kingdom North Lakes Full time

    Residential Childcare Support Worker Location : Wigton Contract Type : Full-time, permanent Specific Hours : hours per week - shift pattern Salary: Unqualified: A base salary of £,. per annum with the potential to earn up to £,. with sleep in shifts Qualified: A base salary of £,. per annum with the potential to earn up to £,. with sleep in...