Customer Service Advisor
2 months ago
Customer Service Adviser, Aspatria, Cumbria Salary £22,695
Monday-Friday 09:00-17.MacArthur Recruitment is recruiting for a successful manufacturing company for this position of Customer Service Adviser. In this role you will be working with customers and some outside service providers (couriers, retailers, etc.) to enable a successful customer experience answering queries and proactively helping customers. On occasion customers will visit you in the office so it can be a client facing role and therefore the dress code is formal / smart casual and presentable.
This role requires someone who enjoys helping people and talking to people on the phone. Useful / ideal experience for the role of Customer Service Adviser :
Experienced working in a similar, customer facing role via phone, email, etc. Used to making out-going phone calls in response to queries, orders and similar
IT literate - comfortable working with computers and in-house systems (training provided)
MS Office
General administration
Key responsibilities for the role of Customer Service Adviser :
Prioritise and accurately input and schedule orders / replacements, spare parts and point of sale, which are received via telephone, e-mail, and post, in line with the customer service procedures manual
Answer enquires from all internal and external customers via telephone, e-mail, letter and fax and post
Provide aftersales support
Why work for our client as Customer Service Adviser?
~ Salary up to £22,695, depending on experience
~ Thorough in-house training on the role and processes
~ Pension, plus other benefits
~25 hrs/wk: Mon Fri (with 2x15 minute paid breaks and 45 minutes unpaid, for lunch)
~23 days holiday + BHs
~ Subsidised staff canteen.
For more information, or to apply for the position of Customer Service Adviser , please contact Ewen.
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