Customer Service Adviser

1 month ago

Wigton Cumbria, United Kingdom MacArthur Recruitment Full time €22,695

Customer Service Adviser, Aspatria, Cumbria

Salary £22,695

Monday-Friday 09:00-17.00

MacArthur Recruitment is recruiting for a successful manufacturing company for this position of Customer Service Adviser. In this role you will be working with customers and some outside service providers (couriers, retailers, etc.) to enable a successful customer experience answering queries and proactively helping customers. On occasion customers will visit you in the office so it can be a client facing role and therefore the dress code is formal / smart casual and presentable.

This role requires someone who enjoys helping people and talking to people on the phone. Its not a sales role; your role is to assist customers with their questions and purchases.

Useful / ideal experience for the role of Customer Service Adviser :

  • Experienced working in a similar, customer facing role via phone, email, etc. ideally
  • Used to making out-going phone calls in response to queries, orders and similar
  • Able to advise, after youve been trained, on the product portfolio
  • Assisting customers with answers to their questions
  • Organised with good attention to detail
  • IT literate - comfortable working with computers and in-house systems (training provided)
  • MS Office
  • General administration
  • Great communication skills

Key responsibilities for the role of Customer Service Adviser :

  • Prioritise and accurately input and schedule orders / replacements, spare parts and point of sale, which are received via telephone, e-mail, and post, in line with the customer service procedures manual
  • Answer enquires from all internal and external customers via telephone, e-mail, letter and fax and post
  • Advise and confirm customer deliveries through our booking in procedure
  • Control, investigate and action credits / overcharges relating to designated area
  • Provide aftersales support
  • Working with internal and external departments and stakeholders

Why work for our client as Customer Service Adviser?

  • Salary up to £22,695, depending on experience
  • Thorough in-house training on the role and processes
  • Varied and interesting role
  • Working in a friendly team and company
  • Work with a successful and well-established organisation
  • Pension, plus other benefits
  • 36.25 hrs/wk: Mon Fri (with 2x15 minute paid breaks and 45 minutes unpaid, for lunch)
  • 23 days holiday + BHs
  • Subsidised staff canteen.

For more information, or to apply for the position of Customer Service Adviser , please contact Ewen.

At MacArthur Recruitment we are committed to maintaining the trust and confidence of our customers. We collect your information for the purposes of providing job-finding services only, and do not sell, rent or trade lists with other companies for marketing purposes.

We dont collect cookies on our website, or use analytical tools to monitor visitor behaviour. We believe that if you want to get in touch with us, you will.

Any information you provide to us on your CV or via a job board is kept securely on our database and is shared with any potential employer only after you have given permission for us to do so.

To find details on how we use this information, please read our privacy policy which can be found at macarthurrecruitment.co.uk, where you can also find details of how to contact our Data Protection Lead, Stephanie Harding, should you wish to exercise your rights to view, amend, or delete the personal information that we hold.

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