Membership Advisor Specialist

1 day ago


London, Greater London, United Kingdom CV-Library Full time
About the Role

This position involves providing exceptional membership administration services to our community, ensuring seamless experiences for members.

Key responsibilities include processing membership applications and renewals, supporting members through various communication channels, and maintaining accurate records.

Responsibilities:
  1. Deliver first-class membership administration, including upgrades, renewals, and record maintenance
  2. Provide timely and effective support to members via multiple channels
  3. Collaborate in organizing and executing membership ceremonies, fostering connections with members
  4. Maintain compliance with data protection principles when handling member information
About You

We seek an organized, proactive, and customer-focused professional who excels at building lasting relationships and thrives in a dynamic environment.

Requirements:
  1. Proven experience in customer service or membership administration
  2. Effective organizational skills and ability to manage multiple priorities
  3. Strong interpersonal and communication skills for interacting with diverse stakeholders
  4. Confident user of Microsoft Office and experience with CRM systems (IMIS or similar is a plus)
  5. A positive attitude and commitment to delivering outstanding service to our members
Benefits:
  • Agile and flexible working environment
  • Free lunch onsite
  • 25 days annual leave, plus bank holidays and office closure
  • 10% pension contribution after probation
  • Enhanced wellbeing and family support
  • Interest-free bike and season ticket loans after probation
  • Tailored Learning and Development and study leave
  • Affinity staff networks
  • Life assurance and income protection schemes
  • Lifestyle discounts


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