Membership Account Support Specialist

4 weeks ago


London, Greater London, United Kingdom Musicians' Union Full time

We are seeking a proactive and supportive Membership Account Advisor to join our team at the Musicians' Union. This is an exciting opportunity to work in a dynamic environment, providing exceptional service to our members.

About the Role

As a Membership Account Advisor, you will be the first point of contact for membership-related enquiries, including online, email, phone, and post communications. You will process membership modifications and applications, as well as handle payments and other financial details.

You will communicate with members and non-members by phone and email in a timely and professional manner, ensuring that all interactions are resolved efficiently and effectively.

In addition, you will compose clear and detailed notes on completed enquiries and save them to the members' record on our CRM system.

What We Offer

This role offers a full-time, permanent position with a minimum of 2 days per week working in person at our Head Office in London Bridge.

The annual salary for this position is approximately £34,360, plus a £6,384 London weighting allowance. We also offer excellent staff benefits, including a contribution towards a personal pension, flexible working, and access to ongoing training and development.

The annual leave entitlement for this post is 30 days, excluding public holidays.

Requirements
  • A positive and proactive attitude with a passion for helping others
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Familiarity with CRM systems and basic IT skills


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