Business Development Manager

4 weeks ago

Poole, Poole, United Kingdom FLOWBIRD Full time

About Flowbird

At Flowbird, you'll have the opportunity to work on cutting-edge projects in a culture that celebrates creativity, collaboration, and innovation. We offer competitive salaries, comprehensive benefits, and professional growth opportunities in a supportive and dynamic work environment.

Our customer-focused approach underpinned by a continuous drive to innovate and push the frontiers of what is possible in order to make our customers more successful. As a result, we are a thriving business that is investing strongly and building the team for both new opportunities and supporting existing ones.

Role Summary

This role is responsible for business development activities with Flowbird's existing customers and the development of a sales pipeline with new customers. Working within the Sales Department, the role functions include a focus on customer contacts, positioning for future opportunities, and working on live sales in order to win new business.

Responsibilities

  • Develop and maintain a pipeline of sales opportunities to meet and exceed order-in targets
  • Develop and maintain strategic and operational relationships within organisations throughout the public transport sector, focused on UK bus operating companies and key stakeholder organisations, consultant organisations, other technology suppliers, and potential integration partners
  • Manage assigned key accounts
  • Visit existing or potential customers and key stakeholders in order to develop market and product intelligence and build relationships
  • Attend industry events, including conferences and exhibitions, and actively showcase company products and services
  • Maintain knowledge and awareness of the fare collection systems within the industry and provide market intelligence through established or ad hoc reporting
  • Promote products and services in order to influence and position for sales opportunities
  • Lead the collation of hardware and software requirements and system architecture materials and prepare customer offers, including responses to public tenders
  • Support marketing initiatives, which may include campaigns or the production of white papers or other content in accordance with strategic objectives
  • Follow internal procedures for managing governance approval through the Business Management System
  • Maintain CRM entries for contacts and new opportunities (using Salesforce)
  • Complete scheduled and ad hoc reports as required, including the Monthly Sales/Activity Report
  • Promptly respond to external and internal correspondence with the service of the client in focus
  • Actively contribute to the improvement of products and services

Participate

  • Contribute to interdepartmental communication in order to improve awareness of the market direction and customer needs
  • Contribute towards the creation of a team spirit
  • Contribute to a service-minded and client-oriented approach

Experience

Typically, candidates will be educated to degree level or above in an applicable discipline and have experience in engineering or a project delivery environment. They will also have:

  • A proven track record of success in a complex sales environment
  • B2B Business Development of technology solutions
  • Experience of Customer Relationship Management
  • Experience of completing proposals/tenders
  • Experience in public transport, e.g., payments or mobility systems, especially fare collection
  • Negotiation skills
  • CRM use of Salesforce

Core Skills

  • Excellent relationship skills, both internally and externally
  • Excellent listening and communication skills
  • A valid driver's license

Behavioural Factors

  • Ability to work under pressure and to deadlines
  • Able to communicate at all levels
  • Ability to work with persistence and resilience in a fast-paced environment
  • Flexible and adaptable with a pragmatic and 'can-do' approach

Company Benefits

  • Bonus scheme
  • Car allowance
  • 25 days holiday, plus Bank holidays, with the option to purchase up to 10 days per annum
  • Up to 6% contributory Company pension scheme
  • Life assurance of x4 annual salary
  • Health Cash Plan
  • Discounted gym membership with a company subsidy
  • Six months Company sick pay
  • Employee discounts
  • Employee assistance programme available 24/7
  • Flexible Benefits platform giving you the option to purchase additional benefits, including critical illness cover, additional life assurance, dental insurance, health screening, cycle to work scheme, personal car leasing, breakdown cover, purchase of technology
  • Paid Employee Volunteering days
  • Additional Maternity/Paternity leave

Reports to

  • Transport Systems Sales Director

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