Senior Medical Secretary
4 weeks ago
About the Role
We are seeking an experienced and skilled administrative professional to provide high-quality secretarial support to our clinical teams at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). As a Senior Medical Secretary, you will play a vital role in ensuring the smooth operation of our services, providing exceptional patient care, and contributing to the success of our team.
Key Responsibilities
- Act as a point of contact for queries from clinical and non-clinical staff, providing timely and effective responses.
- Liaise with other clinical and clerical teams to action urgent appointments and procedures, ensuring all relevant departments are notified.
- Provide administrative support to our clinical teams, including preparing and maintaining patient records, and coordinating appointments and procedures.
- Develop and maintain effective relationships with patients, relatives, and carers, providing a high level of customer service and ensuring their needs are met.
- Work collaboratively with our multidisciplinary team to achieve our goals and objectives, contributing to a positive and supportive work environment.
Requirements
- GCSE grade C or above (or equivalent) in English Language and Maths.
- Qualified in word processing or audio typing (or equivalent).
- Business and Administration Level 3 NVQ or equivalent experience.
- Effective communication and interpersonal skills, with the ability to work independently and as part of a team.
- Ability to work under pressure, meet deadlines, and maintain a high standard of accuracy.
- Confidence to handle difficult conversations with patients, relatives, and carers.
- Ability to adapt to new computer packages and programmes.
- Effective organisational skills, with the ability to prioritise tasks and manage workload.
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, providing a wide range of services to our patients and communities. We are committed to delivering high-quality patient care, improving health outcomes, and enhancing the patient experience. As a valued member of our team, you will have the opportunity to contribute to our mission and make a positive impact on the lives of our patients and colleagues.
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