IT Service Management Expert for Lincolnshire
1 week ago
We are seeking an experienced IT service management professional to join our team as the Head of IT Service Management.
About the RoleThis is a pivotal position in shaping the IT strategy and ensuring seamless service delivery across the council. Key responsibilities include:
- Service management, incident and problem management, and service catalogue product delivery
- Supplier, contract, and commercial management
- Developing and implementing a robust IT service management framework, aligned with strategic goals
- Driving performance improvements, ensuring compliance, and managing relationships with external partners
- Preparing for the transition to a new IT service provider
As the successful candidate, you will have a strong background in IT networks, cloud technologies, M365, and cyber security basics. You will also possess leadership skills to manage teams, budgets, and communicate complex technical challenges to non-technical audiences. Strong commercial acumen and experience working in the public sector or local authority would be advantageous.
About the SalaryThe estimated salary for this role is £65,000 - £80,000 per annum, depending on experience.
Why This Role?This opportunity allows you to make a meaningful impact on the council's IT service delivery, driving innovation and excellence. If you are a motivated and experienced IT professional looking for a challenging role, we encourage you to apply.
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