IT Service Management Leadership Position
4 weeks ago
Lincolnshire County Council is seeking a highly skilled Head of IT Service Management to lead their IT service delivery function.
The ideal candidate will have extensive experience in service management roles, with a proven track record in a leadership position, preferably as a Head of IT Service Management.
Key Responsibilities
- Manage all aspects of the ICT service, including service management, incident and problem management, and service catalogue product delivery.
- Develop and implement a robust IT service management framework, aligned with strategic goals.
- Drive performance improvements, ensure compliance, and manage relationships with external partners.
- Prepare for the transition to a new IT service provider, as the current contract ends in March 2026.
About the Council
Lincolnshire is the UK's 2nd largest county by area and boasts a diverse landscape of sandy beaches, lush woodland, rolling fields, bustling communities, and a strong mixed economy worth £16bn pa, with key sectors including agrifood, tourism, and manufacturing.
The council has played a key role in supporting the local economy through delivering an outstanding Children's Services, one of the highest-achieving highways authorities, good education attainments, and delivering innovative projects while delivering good-value council services.
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