IT Service Management Leadership Position

4 weeks ago


London, Greater London, United Kingdom Lincolnshire County Council Full time
About the Job

Lincolnshire County Council is seeking a highly skilled Head of IT Service Management to lead their IT service delivery function.

The ideal candidate will have extensive experience in service management roles, with a proven track record in a leadership position, preferably as a Head of IT Service Management.

Key Responsibilities

  • Manage all aspects of the ICT service, including service management, incident and problem management, and service catalogue product delivery.
  • Develop and implement a robust IT service management framework, aligned with strategic goals.
  • Drive performance improvements, ensure compliance, and manage relationships with external partners.
  • Prepare for the transition to a new IT service provider, as the current contract ends in March 2026.

About the Council

Lincolnshire is the UK's 2nd largest county by area and boasts a diverse landscape of sandy beaches, lush woodland, rolling fields, bustling communities, and a strong mixed economy worth £16bn pa, with key sectors including agrifood, tourism, and manufacturing.

The council has played a key role in supporting the local economy through delivering an outstanding Children's Services, one of the highest-achieving highways authorities, good education attainments, and delivering innovative projects while delivering good-value council services.



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