Senior Retail Operations Manager
6 days ago
Time Recruitment Solutions Ltd is proud to represent a leading telecoms provider that offers bespoke mobile and broadband solutions for businesses and consumers. With a focus on delivering exceptional customer service, they maintain high standards and operate multiple retail branches.
About the Company:The company prioritizes quality and growth, making it an excellent opportunity to join a team that values these principles.
This position is based in Stamford Hill, London, and requires full-time commitment. The estimated salary range is £40,000 - £45,000 per annum.
A fantastic opportunity has arisen for a Senior Retail Operations Manager to lead a dynamic team in a busy retail environment. Key responsibilities include ensuring excellent customer service, driving sales, and managing operations effectively.
Key Responsibilities:- Train team members to provide comprehensive information on products and services.
- Meet branch sales targets by fostering a culture of honesty and transparency.
- Encourage cross-selling of products and services to enhance customer experience.
- Oversee branch operations, including stock management and shift planning, ensuring adequate staffing at all times.
- Maintain a tidy, presentable, and well-stocked branch.
- Manage key local accounts while being sales-savvy.
- Ensure customer confidentiality and security is upheld.
- Proven experience as a Team Leader or Manager.
- Strong retail skills with a customer service focus.
- Technologically savvy with strong written and verbal communication skills.
- High attention to detail and excellent time management abilities.
- Confident in leading and motivating a team.
- Ability to multitask and perform under pressure.
This role comes with exciting benefits:
- First Day Benefits: Employee discounts, flexible working arrangements, and a comprehensive onboarding program.
- Levelling Up: Increased annual leave, performance bonuses, and access to professional development opportunities after a successful probation period.
- Milestone Celebrations: Additional perks upon celebrating your 3rd and 5th anniversaries, including enhanced retirement benefits and leadership development opportunities.
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