Senior Retail Operations Manager
1 month ago
Job Title: Senior Retail Operations Manager
About The Estee Lauder Companies Inc.The Estee Lauder Companies Inc. is a global leader in the development, manufacture, and distribution of high-quality skincare, makeup, fragrance, and hair care products.
Job SummaryWe are seeking an experienced Senior Retail Operations Manager to join our team at Harvey Nichols. As a key member of our management team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer experiences.
Key ResponsibilitiesSales Performance
- Manage daily replenishment to maximise sales performance.
- Utilise commercial reports to inform decision-making and drive sales growth.
Operational Excellence
- Plan and deliver visual merchandising layouts that meet Company guidelines.
- Identify stock package issues and take corrective action.
- Ensure all promotions and discounts are executed in line with Company guidelines.
Customer Experience
- Deliver excellent service standards to create a positive customer experience.
- Implement local marketing initiatives to drive business growth and enhance the Brand image.
Commercial Awareness
- Monitor sales performance and identify trends to inform product decisions.
- Develop knowledge of industry trends and competitor activities.
Team Management
- Lead a team of retail professionals to achieve sales targets and operational excellence.
- Develop and implement training programs to enhance skills and knowledge.
Salary: £50,000 - £60,000 per annum, depending on experience.
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