Desktop Support Engineer

2 days ago


Bristol, Bristol, United Kingdom CV-Library Full time
Job Opportunity
CV-Library is seeking an experienced 2nd Line IT Support Technician to join our team in Bristol. This role involves working as part of a dedicated team, providing technical assistance to approximately 1000-1250 users, covering various hardware, software, and infrastructure technologies.

The Key Responsibilities
* Troubleshooting Desktops/Laptops, telephony, network, and printing errors
* Investigating software issues
* Performing daily checks
* Responding to incidents and requests via a modern IT Support System

About the Position
* Work on-site in our client's office in Bristol
* Collaborate with a dedicated team to deliver high-quality technical support
* Ensure documentation is up-to-date and adhere to company SLAs

Requirements
* Minimum 1-year experience in a similar role
* Excellent customer service skills
* Ability to liaise with clients at all business levels
* Strong user management soft skills

Technical Requirements
* Windows 10
* MS Server 2012/2019
* MS Office 365
* Active Directory & Group Policy administration
* IP networking & telephony, DNS, DHCP
* Server, network, and desktop hardware

Desirable Technical Skills
* SCCM
* Mobile device support
* Sophos AV
* Arcserve Backup Solutions
* Intune

Estimated Salary: £32,000 per annum

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