International Order and Logistics Manager

1 month ago

London, Greater London, United Kingdom Vertex Full time

Job Title: International Order and Logistics Manager

Job Summary:

Vertex is seeking a highly motivated individual to manage the International Order and Logistics process for our gene therapy product. The Order and Logistics Manager, International will be responsible for executing and facilitating the order process, including order management, alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process.

Key Responsibilities:

Order Management:

  • Lead and manage all aspects of the order process between Vertex and treatment centers.
  • Execute and monitor order process within Vertex's business system from order generation, changes, shipment through final delivery confirmation.
  • Understand the complexity of each patient's order and proactively prepare for it.
  • Lead operational calls with internal stakeholders to review daily operations, manage issues and set priorities.
  • Conduct scheduled and ad hoc coordination calls with Center Engagement Leads, discuss the outcome of the calls with Manager and propose action plans.
  • Monitor different systems with cell journey data.
  • Continuously operate the track and trace system, update it on a daily basis and share data with internal stakeholders.
  • Collaborate with logistics providers to ensure all import/export compliance requirements are met for the shipping of orders.
  • Provide timely updates and instructions to internal and external stakeholders.

Capacity and Transportation Booking:

  • Support capacity booking at CMO for each patient, engage with internal stakeholders to mitigate capacity issues on a case-by-case basis.
  • Continuously monitor performance and bring up capacity utilization/improvement issues and propose options to manage.
  • Provide forecast to Suppliers to plan for aligning capacity and supply.
  • Assist the International S&OP process.
  • Work with Vertex Global Logistics to execute the logistics processes ensuring the on-time preparation and delivery of shipments.

Performance and Process Management:

  • Update an issue log for weekly operations review meetings and QBR, propose issue resolution to International Order Management Lead.
  • Provide input for regular operations review meetings with country Commercial Teams.
  • Continuously monitor the nature of exceptions and contribute to the update of the playbook to handle them in a standardized way.
  • Support the refinement of hospital delivery strategy and the review of transportation performance on a regular basis.
  • Execute order management role according to SLAs and provide input to the KPI system on order process, propose actions to continuously improve performance.
  • Support Finance in intercompany invoicing issues.
  • Engage in setup and planning activities for process improvements, new customer logistics trial shipments, and related activities.

Qualifications and Experience:

  • Master's/Bachelor's degree in life sciences with relevant experience in the Biopharmaceutical industry or equivalent experience.
  • The ideal candidate is well-versed in biopharma management in logistics coordination, production/operations planning, and/or customer service.
  • Demonstrated experience and knowledge in GMP and working with Quality and Manufacturing organizations.
  • Working knowledge in biopharma product handling and manufacturing process, understand the impact of process deviations.
  • Working knowledge and experience working directly with commercial operations.
  • Experience in executing SOPs and work instructions.
  • Patient-centric mindset is critical.
  • Must exhibit discipline in planning and plan execution.
  • Ability to work with multiple database and electronic systems. Experience with Oracle/ERP, courier, and material ordering portals, considered a plus.
  • Must display strong analytical and problem-solving skills; attention to details is required; ability to anticipate variance and risks and develop options.
  • Demonstrated effectiveness working cross-functionally in a global environment and in matrix teams, as well as with 3rd party service providers.
  • Outstanding organizational skills with the ability to multi-task and prioritize.
  • Excellent interpersonal, verbal, and written communication skills; working language English, additional languages are desirable.
  • Comfortable in a fast-paced entrepreneurial environment, self-directed, and able to adjust workload based upon changing priorities.
  • Quick learner of new technology/process/work environment and ability to translate learning to work plans for improving business performance.

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