International Order and Logistics Manager

3 weeks ago

London, Greater London, United Kingdom Vertex Full time
Job Summary

Vertex is seeking a highly motivated individual to manage the International Order and Logistics process for our gene therapy product. The ideal candidate will be responsible for executing and facilitating the order process, including order management, alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process.

Key Responsibilities
  • Order Management
    • Leads and is responsible for all aspects of the order process on a daily basis between Vertex and treatment centers.
    • Executes and monitors order process within Vertex's business system from order generation, changes, shipment through final delivery confirmation.
    • Understands the complexity of each patient's order and proactively prepares for it.
    • Leads operational calls with internal stakeholders to review daily operations, manages issues and sets priorities.
    • Conducts scheduled and ad hoc coordination calls with Center Engagement Leads. Discusses the outcome of the calls with Manager and proposes an action plan.
    • Monitors different systems with order data.
    • Continuously operates the track and trace system, updates it on a daily basis and shares data with internal stakeholders.
    • Collaborates with logistics providers to ensure all import/export compliance requirements are met for the shipping of orders.
    • Provides timely updates and instructions to internal and external stakeholders.
  • Capacity and Transportation Booking
    • Supports capacity booking at Contract Manufacturing Organization (CMO) for each patient. Engages with internal stakeholders to mitigate capacity issues on a case-by-case basis.
    • Continuously monitors performance and brings up capacity utilization/improvement issues and proposes options to manage.
    • Provides forecast to Suppliers to plan for aligning capacity and supply.
    • Assists the International Sales and Operations Planning (S&OP) process.
    • Works with Vertex Global Logistics to execute the logistics processes ensuring the on-time preparation and delivery of shipments.
  • Performance and Process Management
    • Updates an issue log for weekly operations review meetings and Quarterly Business Review (QBR). Proposes issue resolution to International Order Management Lead.
    • Provides input for the regular operations review meetings with country Commercial Teams.
    • Continuously monitors the nature of exceptions and contributes to the update of the playbook to handle them in a standardized way.
    • Supports the refinement of hospital delivery strategy and the review of transportation performance on a regular basis.
    • Executes order management role according to Service Level Agreements (SLAs) and provides input to the Key Performance Indicator (KPI) system on order process. Proposes actions to continuously improve performance.
    • Supports Finance in intercompany invoicing issues.
    • Engages in setup and planning activities for process improvements, new customer logistics trial shipments, and related activities.
    Requirements
    • Master's / Bachelor's degree in life sciences with relevant experience in the Biopharmaceutical industry or equivalent experience.
    • The ideal candidate is well-versed in biopharma management in logistics coordination, production/operations planning, and/or customer service.
    • Demonstrated experience and knowledge in Good Manufacturing Practice (GMP) and working with Quality and Manufacturing organizations.
    • Working knowledge in biopharma product handling and manufacturing process, understand the impact of process deviations.
    • Working knowledge and experience working directly with commercial operations.
    • Experience in executing Standard Operating Procedures (SOPs) and work instructions.
    • Patient-centric mindset is critical.
    • Must exhibit discipline in planning and plan execution.
    • Ability to work with multiple database and electronic systems. Experience with Oracle/ERP, courier, and material ordering portals, considered a plus.
    • Must display strong analytical and problem-solving skills; attention to details is required; ability to anticipate variance and risks and develop options.
    • Demonstrated effectiveness working cross-functionally in a global environment and in matrix teams, as well as with 3rd party service providers.
    • Outstanding organizational skills with the ability to multi-task and prioritize.
    • Excellent interpersonal, verbal, and written communication skills; working language English, additional languages are desirable.
    • Comfortable in a fast-paced entrepreneurial environment, self-directed, and able to adjust workload based upon changing priorities.
    • Quick learner of new technology/process/work environment and ability to translate learning to work plans for improving business performance.

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