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International Order and Logistics Manager

2 months ago

London, Greater London, United Kingdom Vertex Pharmaceuticals Full time

Job Summary

Vertex Pharmaceuticals is seeking a highly motivated individual to manage the International Order and Logistics process for our gene therapy product. The ideal candidate will be responsible for executing and facilitating the order process, including order management, alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process.

Key Responsibilities

  • Execute and monitor order process within Vertex's business system from order generation, changes, shipment through final delivery confirmation.
  • Conduct scheduled and ad hoc coordination calls with cross-functional teams in Europe, GCC and USA.
  • Monitor different systems with cell journey data and continuously operate the track and trace system, updating it on a daily basis and sharing data with internal stakeholders.
  • Collaborate with logistics providers to ensure all import/export compliance requirements are met for the shipping of the orders.
  • Support capacity booking at Contract Manufacturing Organization (CMO) for each patient.
  • Continuously monitor performance and bring up capacity utilization/improvement issues and propose options to manage.
  • Work with Vertex Global Logistics to execute properly the logistics processes ensuring the on-time preparation and delivery of the shipments.

Performance and Process Management

  • Provide input for the regular operations review meetings with country Commercial Teams.
  • Support the refinement of hospital delivery strategy and the review of transportation performance on a regular basis.
  • Execute order management role according to Service Level Agreements (SLAs) and provide input to the Key Performance Indicator (KPI) system on order process.
  • Propose actions to continuously improve performance.
  • Engage in setup and planning activities for process improvements, new customer logistics trial shipments, and related activities.

Requirements

  • Master's / Bachelor's degree in life sciences with relevant experience in the Biopharmaceutical industry or equivalent experience.
  • Well-versed in biopharma management in logistics coordination, production/operations planning, and/or customer service.
  • Demonstrated experience and knowledge in Good Manufacturing Practice (GMP) and working with Quality and Manufacturing organizations.
  • Working knowledge and experience working directly with commercial operations.
  • Ability to work with multiple database and electronic systems.
  • Experience with Oracle/ERP, courier, and material ordering portals, considered a plus.
  • Quick learner of new technology/process/work environment and ability to translate learning to work plans for improving business performance.

Vertex is an Equal Opportunity Employer

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law.