International Order and Logistics Manager

2 weeks ago

London, Greater London, United Kingdom Vertex Full time

Job Title: International Order and Logistics Manager

Job Summary:

Vertex is seeking a highly motivated individual to manage the International Order and Logistics process for our gene therapy product. The Order and Logistics Manager, International will be responsible for executing and facilitating the order process, including order management, alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process.

Key Responsibilities:

  • Leads and is responsible for all aspects of the order process on a daily basis between Vertex and treatment centers.
  • Executes and monitors order process within Vertex's business system from order generation, changes, shipment through final delivery confirmation.
  • Understands the complexity of each patient's order and proactively prepares for it.
  • Leads operational calls with internal stakeholders to review daily operations, manages issues and sets priorities.
  • Collaborates with logistics providers to ensure all import/export compliance requirements are met for the shipping of orders.
  • Provides timely updates and instructions to internal and external stakeholders.

Requirements:

  • Master's / Bachelor's degree in life sciences with relevant experience in the Biopharmaceutical industry or equivalent experience.
  • The ideal candidate is well-versed in biopharma management in logistics coordination, production/operations planning, and/or customer service.
  • Demonstrated experience and knowledge in GMP and working with Quality and Manufacturing organizations.
  • Working knowledge in biopharma product handling and manufacturing process, understand the impact of process deviations.
  • Working knowledge and experience working directly with commercial operations.
  • Experience in executing SOPs and work instructions.
  • Patient-centric mindset is critical.
  • Must exhibit discipline in planning and plan execution.
  • Ability to work with multiple database and electronic systems. Experience with Oracle/ERP, courier, and material ordering portals, considered a plus.
  • Must display strong analytical and problem-solving skills; attention to details is required; ability to anticipate variance and risks and develop options.
  • Demonstrated effectiveness working cross-functionally in a global environment and in matrix teams, as well as with 3rd party service providers.
  • Outstanding organizational skills with the ability to multi-task and prioritize.
  • Excellent interpersonal, verbal and written communication skills; working language English, additional languages are desirable.
  • Comfortable in a fast-paced entrepreneurial environment, self-directed and able to adjust workload based upon changing priorities.
  • Quick learner of new technology/process/work environment and ability to translate learning to work plans for improving business performance.

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