Director, ICS Control Management Process Risk Reduction Specialist
4 weeks ago
Lead the Way in Risk Reduction
At American Express, we're committed to delivering the world's best customer experience every day. As a Director of Process Risk Reduction in our ICS Control Management team, you'll play a critical role in ensuring the integrity of our business processes and mitigating operational risks.
About the Role
We're seeking a seasoned risk management professional to lead our Process Risk Reduction team. As a key member of our ICS Control Management organization, you'll be responsible for developing and implementing a comprehensive process risk reduction strategy that aligns with our overall risk management framework and business objectives.
Key Responsibilities
- Develop and lead the implementation of a process risk reduction strategy that aligns with our risk management framework and business objectives.
- Provide strategic direction to senior management on process risk issues and mitigation strategies.
- Proactively identify and prioritize areas within business processes that require risk reduction measures.
- Execute on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of issues that are of highest priority and/or most significant impact.
- Conduct independent root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks.
- Support business units with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations.
- Document control design effectiveness and address thematic control gaps across processes/products.
- Provide independent support for resolution of high-risk issues, and conduct independent testing of issues to ensure complete & effective resolution.
- Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite.
- Document learnings from improving controls to elevate the process risk reduction capabilities within the business unit and across the enterprise.
- Foster a culture of risk awareness and ongoing improvement within the team and the broader organization.
Requirements
- 6+ years of experience in operational risk management, with a strong understanding of critical operational risk management lifecycle activities.
- Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior business/technical counterparts.
- Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
- Experience within the financial services industry.
- Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
- Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds.
Preferred Qualifications
- Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
- Experience in at least one of the following:
- Identifying and prioritizing areas that require risk reduction measures.
- Executing on process risk reduction to ensure timely resolution of issues that are of highest priority and/or most significant impact.
- Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks.
- Providing support for resolution of high-risk issues, and conducting independent testing of issues to ensure complete & effective resolution.
- Monitoring and tracking the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite.
About American Express
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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