Director of Operational Risk Management

4 weeks ago

Brighton, Brighton and Hove, United Kingdom AMEX Full time

Lead the Way in Operational Risk Management

At American Express, we're committed to providing the world's best customer experience every day. As a Director of Operational Risk Management, you'll play a critical role in ensuring the integrity of our operations and identifying potential risks that could impact our customers and business.

The ICS Control Management Issues, Events & Remediation team is responsible for ensuring timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

As a Director of Operational Risk Management, you'll lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. This will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Key Responsibilities:

  • Scope, triage, and support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
  • Investigate and conduct root cause analysis to address repeated issue types
  • Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
  • Oversee the remediation process, including tracking progress, validate resolution efficacy, and communicate status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
  • Document and maintain records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
  • Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
  • Support and oversee the End-to-End (E2E) issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
  • Perform sample testing of issues to ensure resolution is complete and effective
  • Opine on specific control enhancements related to issues
  • Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective issue management and resolution
  • Prepare and present detailed reports on issue status, trends, and outcomes to senior management and governance committees
  • Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Requirements:

  • 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
  • Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
  • Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
  • Experience within financial services industry
  • Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
  • Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

Preferred Qualifications:

  • Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience in at least one of the following:
  • Scoping, prioritizing, and support remediation of operational issues
  • Investigating and conducting root cause analysis to address repeated operational risk issue types
  • Performing quality assurance on documentation of operational risk issues and events
  • Overseeing the remediation process for operational risk issues and events
  • Documenting and maintaining records of operational risk issues and events to ensure transparency and accountability
  • Supporting and overseeing the E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices

Benefits:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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