Service Delivery Coordinator

5 days ago

St Helens, St. Helens, United Kingdom Cox Automotive Full time

Job Summary:

Cox Automotive is seeking a highly skilled Service Delivery Coordinator to join our team. As a key member of our Service Delivery team, you will play a critical role in ensuring the smooth operation of our transportation and logistics functions.

Key Responsibilities:

  • Coordinate and support logistics planning team: Work closely with the logistics planning team to ensure the efficient coordination of collections and deliveries, including branch-specific tasks for transport and logistics.
  • Ensure customer satisfaction: Provide exceptional customer service, ensuring that customer SLAs are met and exceeded, while maintaining a high level of customer satisfaction.
  • Manage paperwork and load requests: Ensure that all paperwork and load requests associated with the transport function are completed accurately and in a timely manner.
  • Identify and resolve transport requirements: Identify specific additional transport requirements that may impact the collection or delivery of vehicles, ensuring that all vendor and buyer information is up-to-date on relevant documentation and data sheets.
  • Utilize IT systems: Utilize and maintain all relevant IT systems to support efficiencies within the Transport and Regional Logistics department, ensuring that all branch-related information is accurate and up-to-date.
  • Update and cleanse branch information: Ensure that relevant branch information relating to transport is updated and cleansed on AIMS/Track-trans and completed in a timely and accurate manner.
  • Manage buyer delivery requirements: Serve as the branch contact for any buyer delivery requirements, ensuring that all relevant information is correct and accurate, including relevant charges.
  • Deal with customer queries and complaints: Handle customer queries and complaints in a timely and professional manner, ensuring that all queries are resolved to a mutual satisfaction and reported correctly.

Requirements:

  • Experience in customer-facing roles: Proven experience in customer-facing roles, with the ability to resolve customer queries and complaints to a mutual satisfaction.
  • Excellent customer service skills: Possess excellent customer service skills, with a strong focus on delivering exceptional customer experiences.
  • Strong administration skills: Demonstrate strong administration skills, with the ability to accurately complete paperwork and load requests.
  • PC and back-office systems experience: Have experience with PC and back-office systems, with a strong understanding of IT systems and their applications.
  • Excellent interpersonal and communication skills: Possess excellent interpersonal and communication skills, both verbal and written, with the ability to work effectively with colleagues and stakeholders.
  • Ability to work under pressure: Demonstrate the ability to work under pressure, prioritizing workload and managing multiple tasks to meet deadlines.

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